I am regularly using them and only ask for a refund when there's a bug. I don't ask refund for the hell of it, that's fucked up for the dev. You can check my transaction history, I have used 40 hours ++ for your Wintertodt bot and 20 hours++ on yoru Thieving bot. I don't want a few cents AIO refund from you, all I want is you respecting your customer, so if it got bugged, kindly refund and that's all. You are treating your customer like a foolish puppet. I was impressed by your bots but wow, now you really wash your hands which I did not expect. So again, how is me asking refund from bugged instances of your bot is "on a regular basis"?