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Bug having trouble starting instance (necessary library for runtime environment not located)

P

petbotter101

Joined
May 18, 2021
Messages
1
Hey y'all, having a bit of an issue when starting up the bot. as soon as I click start a red bar with the caption "A necessary library for your runtime environment could not be located" I have tried redownloading RM to no avail. any ideas on how to fix this?
 
G

georgew36

Joined
Jan 4, 2021
Messages
1
same issue here
 
re-downloaded, still the same - was working fine yesterday now it just doesn't work when trying to start an instance
 
T

taime burnette

Joined
May 25, 2021
Messages
2
Arbiter said:
We are aware that there is an issue with our latest update. Please help us identify it by sharing the exact error message you see on screen and attaching the log files from your main menu > Help > View Logs. See Tutorial - READ THIS BEFORE POSTING for more info on how to get helpful details for resolving issues. Thanks!
 
@petbotter101 @8e8 @georgew36
Click to expand...
"a necessary library for your runtime enviroment could not be located. Please restart Runemate and try again." is the error message i am recieving.
 
Arbiter said:
We are aware that there is an issue with our latest update. Please help us identify it by sharing the exact error message you see on screen and attaching the log files from your main menu > Help > View Logs. See Tutorial - READ THIS BEFORE POSTING for more info on how to get helpful details for resolving issues. Thanks!
 
@petbotter101 @8e8 @georgew36
Click to expand...
00:00:00 SEVERE We've done everything we could to load a necessary library that we could use but in the end we did not succeed. Please report this issue.
 
B

blisterz

Joined
Nov 2, 2015
Messages
302
No error, just the loading symbol, forever ;D

I installed the 64bit runemate client before this occurred.

Code: 
[Debug] Java Home: C:\Program Files (x86)\RuneMate\jre
[Debug] Java Version: 1.8.0_301 x86 (Oracle Corporation)
[Debug] Maximum Heap Size: 248MB
[Debug] RuneMate Version: 2.114.0
[Debug] Operating System: Windows 10 x64
[Debug] C:\Users\*****\OneDrive\jagexcache is a cache root according to the registry.
Exception in thread "Thread-11" java.lang.OutOfMemoryError: Java heap space
   at java.util.Arrays.copyOf(Arrays.java:3236)
   at java.io.ByteArrayOutputStream.grow(ByteArrayOutputStream.java:118)
   at java.io.ByteArrayOutputStream.ensureCapacity(ByteArrayOutputStream.java:93)
   at java.io.ByteArrayOutputStream.write(ByteArrayOutputStream.java:153)
   at nul.iiiIIIiiIiiii.iiiiIiiiiIIIi(vic:158)
   at nul.iiiIIIiiIiiii.iiiiIiiiiIIIi(vic:89)
   at nul.iiiIIIiiIiiii.iiiiIiiiiIIIi(vic:80)
   at nul.iiiIIIiiIiiii.iiiiIiiiiIIIi(vic:197)
   at nul.IiiiIIiiIIIii.iiiiIiiiiIIIi(eqc:485)
   at nul.IiIIIIiiIiiIi.iiiiIiiiiIIIi(azb:18889)
   at nul.IiIIIIiiIiiIi.IIIIiiiiiIIII(azb:23068)
   at nul.IiIIIIiiIiiIi$$Lambda$358/6380615.run(Unknown Source)
   at java.lang.Thread.run(Thread.java:748)

Edit: reinstalling 32-bit runemate fixed my issue
 
Last edited:
G

good luck

Joined
Nov 5, 2019
Messages
14
"A necessery library for your runtime enviroment could not be located. Please restart rune mate and try again, contact support if problem persist"
 
G

good luck

Joined
Nov 5, 2019
Messages
14
If anyone has figured out this issue with the new updat - please let me know <3

I’ve deleted all files, re-installed and everthing but stil not working :)
 
o.g botter

o.g botter

Runemate Credits Guru
Joined
Jun 29, 2021
Messages
111
Same issue here with 64 bit, after inputting my Runemate password to login, Runemate just continues to load forever but doesn't actually login.

Hope it's fixed soon <3
 
top dog services

top dog services

Top Dog Services
Joined
Jul 20, 2020
Messages
7
after uninstalling RM, then reinstalling the latest 64 bit version as instructed on the support thread in Discord ; now when I attempt to start a script after linking an account with a vanilla client I get an error msg. still.

RuneMate (gyazo.com)
 

Attachments

  • RuneMate 7-29 7-29-44.log
    1.1 KB · Views: 14
arbiter

arbiter

Mod Automation
Joined
Jul 26, 2013
Messages
3,012
O.G Botter said:
Same issue here with 64 bit, after inputting my Runemate password to login, Runemate just continues to load forever but doesn't actually login.

Hope it's fixed soon <3
Click to expand...
How long is forever? At this stage it is downloading cloud resources and on 64-bit there is a big one, ~60MB. If your internet isn't the fastest, it may take a bit.
 
0ld man

0ld man

Joined
Jan 5, 2019
Messages
4
have the same issue after switching to 64bit. found a temp FIX by redownloading the runemate and installing it and logging in by the default runemate client that the download opens after installing it. it's the only way it to bypass the loading circle which actaully lasted over 5 hours for me. i left the house and came back and was still loading after i put my login info. just annoying that if i close runemate i'd have to redownload and install again just to get runemate to open up on it's own and login with that client only. RIP.
 
top dog services

top dog services

Top Dog Services
Joined
Jul 20, 2020
Messages
7
0ld Man said:
have the same issue after switching to 64bit. found a temp FIX by redownloading the runemate and installing it and logging in by the default runemate client that the download opens after installing it. it's the only way it to bypass the loading circle which actaully lasted over 5 hours for me. i left the house and came back and was still loading after i put my login info. just annoying that if i close runemate i'd have to redownload and install again just to get runemate to open up on it's own and login with that client only. RIP.
Click to expand...
thanks for the insight. at this point i'm going to just try not to get myself stressed over it and let the big guys upstairs work on it and sort it out. hopefully within the next 48 hrs it'll be resolved !
 
cuppajava

cuppajava

cuppa.drink(java);
Joined
Mar 13, 2018
Messages
6,660
blisterz said:
No error, just the loading symbol, forever ;D

I installed the 64bit runemate client before this occurred.

Code: 
[Debug] Java Home: C:\Program Files (x86)\RuneMate\jre
[Debug] Java Version: 1.8.0_301 x86 (Oracle Corporation)
[Debug] Maximum Heap Size: 248MB
[Debug] RuneMate Version: 2.114.0
[Debug] Operating System: Windows 10 x64
[Debug] C:\Users\*****\OneDrive\jagexcache is a cache root according to the registry.
Exception in thread "Thread-11" java.lang.OutOfMemoryError: Java heap space
   at java.util.Arrays.copyOf(Arrays.java:3236)
   at java.io.ByteArrayOutputStream.grow(ByteArrayOutputStream.java:118)
   at java.io.ByteArrayOutputStream.ensureCapacity(ByteArrayOutputStream.java:93)
   at java.io.ByteArrayOutputStream.write(ByteArrayOutputStream.java:153)
   at nul.iiiIIIiiIiiii.iiiiIiiiiIIIi(vic:158)
   at nul.iiiIIIiiIiiii.iiiiIiiiiIIIi(vic:89)
   at nul.iiiIIIiiIiiii.iiiiIiiiiIIIi(vic:80)
   at nul.iiiIIIiiIiiii.iiiiIiiiiIIIi(vic:197)
   at nul.IiiiIIiiIIIii.iiiiIiiiiIIIi(eqc:485)
   at nul.IiIIIIiiIiiIi.iiiiIiiiiIIIi(azb:18889)
   at nul.IiIIIIiiIiiIi.IIIIiiiiiIIII(azb:23068)
   at nul.IiIIIIiiIiiIi$$Lambda$358/6380615.run(Unknown Source)
   at java.lang.Thread.run(Thread.java:748)

Edit: reinstalling 32-bit runemate fixed my issue
Click to expand...
Are you running this through your IDE or running the Runemate.exe normally? I don't remember the exact error I saw, but when I updated to 64 bit Runemate & tried to launch through my IDE as normal, I got an error that I think looked similar to this. Switching my IDE's JDK/JRE to 64 bit fixed it.
 
C

cloud

Engineer
Joined
Jul 28, 2013
Messages
2,777
blisterz said:
No error, just the loading symbol, forever ;D

I installed the 64bit runemate client before this occurred.

Code: 
[Debug] Java Home: C:\Program Files (x86)\RuneMate\jre
[Debug] Java Version: 1.8.0_301 x86 (Oracle Corporation)
[Debug] Maximum Heap Size: 248MB
[Debug] RuneMate Version: 2.114.0
[Debug] Operating System: Windows 10 x64
[Debug] C:\Users\*****\OneDrive\jagexcache is a cache root according to the registry.
Exception in thread "Thread-11" java.lang.OutOfMemoryError: Java heap space
   at java.util.Arrays.copyOf(Arrays.java:3236)
   at java.io.ByteArrayOutputStream.grow(ByteArrayOutputStream.java:118)
   at java.io.ByteArrayOutputStream.ensureCapacity(ByteArrayOutputStream.java:93)
   at java.io.ByteArrayOutputStream.write(ByteArrayOutputStream.java:153)
   at nul.iiiIIIiiIiiii.iiiiIiiiiIIIi(vic:158)
   at nul.iiiIIIiiIiiii.iiiiIiiiiIIIi(vic:89)
   at nul.iiiIIIiiIiiii.iiiiIiiiiIIIi(vic:80)
   at nul.iiiIIIiiIiiii.iiiiIiiiiIIIi(vic:197)
   at nul.IiiiIIiiIIIii.iiiiIiiiiIIIi(eqc:485)
   at nul.IiIIIIiiIiiIi.iiiiIiiiiIIIi(azb:18889)
   at nul.IiIIIIiiIiiIi.IIIIiiiiiIIII(azb:23068)
   at nul.IiIIIIiiIiiIi$$Lambda$358/6380615.run(Unknown Source)
   at java.lang.Thread.run(Thread.java:748)

Edit: reinstalling 32-bit runemate fixed my issue
Click to expand...
A new version of the installation software was
0ld Man said:
have the same issue after switching to 64bit. found a temp FIX by redownloading the runemate and installing it and logging in by the default runemate client that the download opens after installing it. it's the only way it to bypass the loading circle which actaully lasted over 5 hours for me. i left the house and came back and was still loading after i put my login info. just annoying that if i close runemate i'd have to redownload and install again just to get runemate to open up on it's own and login with that client only. RIP.
Click to expand...
You need to provide logs indicating the issue and if you have a client alert error than please post a screenshot of that as well.
 
C

cokayina

Joined
Jul 30, 2021
Messages
1
Any updates on this? Still getting unable to load library error when i try to start instance.
 
Arbiter said:
We are aware that there is an issue with our latest update. Please help us identify it by sharing the exact error message you see on screen and attaching the log files from your main menu > Help > View Logs. See Tutorial - READ THIS BEFORE POSTING for more info on how to get helpful details for resolving issues. Thanks!
 
@petbotter101 @8e8 @georgew36
Click to expand...


See following logs -
1)

00:00:00 SEVERE We've done everything we could to load a necessary library that we could use but in the end we did not succeed. Please report this issue.

2)

[Debug] Java Home: c:\program files\runemate\jre
[Debug] Java Version: 1.8.0_301 x64 (Oracle Corporation)
[Debug] Maximum Heap Size: 990MB
[Debug] RuneMate Version: 2.114.3
[Debug] Operating System: Windows 10 x64
[Debug] C:\Users\Josh\jagexcache is a cache root according to the registry.
 
K

kaitrix

Joined
Jul 26, 2021
Messages
1
Still getting the following error when I try to start an instance: "A necessary library for your runtime environment could not be initialized. Please restart RuneMate and try again. Contact support if the problem persists"

Log:
00:00:00 SEVERE We've done everything we could to load a necessary library that we could use but in the end we did not succeed. Please report this issue.
 
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