With the new Runemate update I've gotten the "Idle for 5 minutes stopping bot to avoid whatever" message and I just waste hours worth of credits. The bot itself runs really good and I even ran it for 5 hours straight with no breaks and in that day did 50kc and still no ban, but I just wish it tracked the amount of time spent like how the trial does it. If you stop before any time before the hour mark, it still counts as an hour, and I have wasted so much money because sometimes my PC crashes or the bot randomly stops working, and I have to rerun the script less than 20 minutes into running it. Idk if it's a Runemate thing, but I just wished it tracks the time spent like how it tracks trial bot time, allowing you to stop the bot whenever you wanted and only charging AFTER a full hour has elapsed, instead of charging a full hours worth for running it only 10 minutes and crashing.. (Cuppa I've spent 600kc worth of credits on your bot and I'm now at 1000kc still no bowfa can I get a small refund for all the times the bot has stopped early and charged me with a full hour LOL good bot though)
However, the ability to transfer/refund credits hasn't been added to the updated site. So it's not currently possible for me to issue refunds, unfortunately.
Admins have stated they'll be working on a refund system soon. But there isn't one currently, and I'm not certain if the new system will be able to make retroactive refunds. All that being said, if you need a refund, DM me a screenshot of the transactions from (https://www.runemate.com/community/dbtech-credits/) and I'll add you to a list (visible on my Discord Server, https://cuppajava.rs/discord) & refund if/when I'm able. But I can't make promises on if or when that will be at the moment. Apologies, this is kind of out of my hands.