[hellwyr]

Just stumbled upon this thread form last year, I couldnt agree more with OP, ive been using AuxiAraxxor and Prime zulrah, these little mistakes or bugs are starting to add up real quick, i would say ive lost about 30$ USD, messaged the Authors and get a reply once in a while, i know they are busy so im fine with that but in the meanwhile its really annoying . Please provide a alternative method for paying to use the bots. Thank you.

 

[monstermadness]

agree

 

[colt45w]

How awesome would it be to introduce a system where you can pay a full $ amount for unlimited monthly usage on a bot in addition to the hourly usage charge option that's currently used. Give the bot authors and the customers the choice to charge/pay in an either/or way like that.

 

[watchdogaman]

It's nice.

 

[american express]

How awesome would it be to introduce a system where you can pay a full $ amount for unlimited monthly usage on a bot in addition to the hourly usage charge option that's currently used. Give the bot authors and the customers the choice to charge/pay in an either/or way like that.

You are then at the mercy of the bot author for that full month, assuming they will provide timely updates and bug fixes.

What happens if on day one of the month, you pay $50 for unlimited usage of bot X and on day two, RuneScape is updated, the bot becomes unusable and the author is inactive and doesn't update it?

 

[colt45w]

You are then at the mercy of the bot author for that full month, assuming they will provide timely updates and bug fixes.

What happens if on day one of the month, you pay $50 for unlimited usage of bot X and on day two, RuneScape is updated, the bot becomes unusable and the author is inactive and doesn't update it?

Good point. I for one am willing to gamble on that problem, I know which authors on here are active and timely on fixes. That doesn't mean everyone is aware of as much though.
Perhaps only allow premium scripts to have a 'Pay for unlimited usage' option, while they must maintain a pay per hour option as well. Give suitable warning to customers that are paying for unlimited that they are agreeing to the possibility of script down time due to game updates. Some simple stipulations on the purchase of unlimited would take care of that problem in my opinion. This would also give authors more motivation to create premium grade scripts which would benefit Runemate as a whole.
Unfortunately there will always be those people that complain though, so I guess if staff is happy with things how they are then I certainly wont push the subject. The maybe $1 I lose a week to bugs and broken bots really isn't going to stop me from using Runemate any time soon

 

[american express]

The maybe $1 I lose a week to bugs and broken bots really isn't going to stop me from using Runemate any time soon

Yeah the payment process isn't going to be changing.

But if you're having problems losing money to broken bots, simply report the issue in the corresponding forum thread and if you provide log files or timestamps showing your lost credit, the author will refund you.

 

[corby]

The 200 free hours a month each user is granted for free "should" make up for the handful of user erros encountered and other issues etc.

Im not a fan of the system either, but its mostly due to certain inconveniences that are already offset for by the free 200 hours a month.

 

[cmb]

An outdated bot, user error, world update or any other factor can cause a bot to simply not work.

You currently charge me and every other customer per instance. If i get the settings wrong, I'm charged for 2 or even 3 hours use!

Before one of you decides to comment and say 'tough you should get it right' yeah good luck in business with that mindset, mistakes happen and sometimes the bots are just broken.

Changing the way this works to 5 minutes before charging is such a simple and effective way to improve the customer experience. There's quite literally no downside to it, I can't be bothered (nor should any customer have to) request refunds every time they or the bot screws up. What, i'm going to request a $0.06 refund? Yeah right.

Fix it, please.

Complaining about a nickel maybe a dime max an hour.
Your poor. Get a job.
 

I constantly get overcharged... I've used the all scripts for a total of 1 hour and it's charged me $1.00 for a non-working Slayer script and a Warrior Guild that works okay (at $.20 p/h), I got 30 mins use and got charge $.60

Very bad pricing system, because scripts are never guaranteed to work efficiently. If you're going to charge hourly, you need to vet your scripts well because if they're not supported - we're losing money hourly, not a one time fee. You also need to make sure your client works (which it barely does), because it's constantly charging me because maybe I forgot a setting or the client freezes.

Fix your shit.

Always read reviews before using a bot.

 

[s_as]

The only issues I have with the pricing system is that you'll pay for the hour even if you stop the bot after a few minutes, and that when the bot is paused the timer keeps running and you will continue being charged for the bot. This might be caused by the fact I'm new to the client and I didn't do research into how it works, though.. now it is fairly easy to work around. I don't mind paying a few extra cents to the ones creating quality bots for us anyways.

 

[american express]

The only issues I have with the pricing system is that you'll pay for the hour even if you stop the bot after a few minutes, and that when the bot is paused the timer keeps running and you will continue being charged for the bot. This might be caused by the fact I'm new to the client and I didn't do research into how it works, though.. now it is fairly easy to work around. I don't mind paying a few extra cents to the ones creating quality bots for us anyways.

The reason you are still charged, even if you pause your instance, is because your connection to the server is still active and therefore incurring costs/using resources at RuneMate's end.

As has been posted, if you start a bot (and are charged) and it fails to work or there is a bug, you can report this to the bot author in the forum thread, along with providing supporting evidence (eg: log files, screenshots) and they will refund you.

 

[s_as]

The reason you are still charged, even if you pause your instance, is because your connection to the server is still active and therefore incurring costs/using resources at RuneMate's end.

As has been posted, if you start a bot (and are charged) and it fails to work or there is a bug, you can report this to the bot author in the forum thread, along with providing supporting evidence (eg: log files, screenshots) and they will refund you.

Oh okay, that clears it up for me, thank you! In any case, I'm happy to pay the fees as this only amounts to a matter of a few extra cents over a few weeks time.

 

[skrillakilla]

runemate, is the only bot i will ever use. because of the way they have you pay. unlike lets say osbot where to get a premium bot you gotta pay anywhere from $5.00-10.00 for one bot where as runemate you can stretch $1.00 to multiple different premium bots. you really get ur moneys worth with them. if you wanna throw down 10.00 for just about every damn premium script go for it. but you get premium bots here for way less. just saying paying 8 cents vs 10.00 is a hell of a deal to me. really makes ur money stretch. iv went and looked at other competitors and the prices are downright outlandish. iv never been banned with runemate accept two times and both of the times were my own fault first ban was from using a script that only had 200 users and was the only one of its kind on rm i should of known better. it was free and got me a two day. the second time i got banned was with a crafting bot but it went for like 5 hours straight making air battle staffs i put in the (stop after) time but it didnt stop, got slapped with another 2 day on a different account. runemate is the shit, as long as you dont bot like an idiot. do some research on how to bot and read the bot reviews before you use it.