[derpyk]

Good Afternoon,

Just to start off with - I do love RuneMate and have used it a lot, so I purchased extra hours (Looked at the Billing FAQ multiple times before and after to make sure that my money is not wasted).

I purchased another 200 hours after the free 200 hours was used up, I just wanted to know where it has gone - on the Bot Usage Graph, I have used 212 hours. Which means that I did have extra hours somewhere because I do understand that once 200hours have surpassed it does stop the bot. I would like to know where the 200 hours that i added have disappeared, I have proof that I did buy them on my paypal and will supply if any information is needed.

Many thanks and hope the issue is resolved!

 

[savior]

A payment you made 30, or rather 31 days ago expired, thus your allowance dropped.
Remember that you don't buy hours, you buy a higher allowance for 30 days.

 

[derpyk]

OOOH, I understand now! It sucks though, I had over 180+ hours just wasted, is there any way of getting it back? It was an error on my part and must've missed it on the small print of the Billing FAQ.