- Thread Author
- #1
I've only been part of this community for a short time, but in that time I've had numerous occasions where a bot has either stopped itself, crashed, not worked, or stopped after the stop time I had set. All these have resulted in being charged for a full hour. (Shout out to CuppaJava and Defeat3d for actually refunding me when that happened)
It is insanely annoying for both the users and, I'm sure, for the bot creators who get daily messages about people being over charged.
I understand that RuneMate is built on this hourly system but could we just pay for 60 minute chunks of time? Where you could start and stop the bot as needed for those 60 minutes? Being charged every time you start something makes no sense from a customer service point of view, especially for bots that don't have a trial version.
Just today I had a bot stop itself automatically while I was setting it up because it "idled for 5 minutes" I still had to pay the $0.20. I know that isn't a lot but I'm estimating that I've lost over $5 at this point just from this happening across different bots. Not 10 minutes ago I had a bot that I set to stop after 1 hour (in the bot's own settings) but since it stopped at 01:00:02 I got charged for a second hour. It is honestly ridiculous.
I know this was half rant and half suggestion, but PLEASE do something about this. I really like the RuneMate bots but I think I'm going to start searching for an alternative.
Edit: Even just having a grace period of +/- 2 minutes would help with this issue. If a bot stopped 2 seconds over the hour charges you and then stops, you don't even have the option to use that hour you were charged for.
It is insanely annoying for both the users and, I'm sure, for the bot creators who get daily messages about people being over charged.
I understand that RuneMate is built on this hourly system but could we just pay for 60 minute chunks of time? Where you could start and stop the bot as needed for those 60 minutes? Being charged every time you start something makes no sense from a customer service point of view, especially for bots that don't have a trial version.
Just today I had a bot stop itself automatically while I was setting it up because it "idled for 5 minutes" I still had to pay the $0.20. I know that isn't a lot but I'm estimating that I've lost over $5 at this point just from this happening across different bots. Not 10 minutes ago I had a bot that I set to stop after 1 hour (in the bot's own settings) but since it stopped at 01:00:02 I got charged for a second hour. It is honestly ridiculous.
I know this was half rant and half suggestion, but PLEASE do something about this. I really like the RuneMate bots but I think I'm going to start searching for an alternative.
Edit: Even just having a grace period of +/- 2 minutes would help with this issue. If a bot stopped 2 seconds over the hour charges you and then stops, you don't even have the option to use that hour you were charged for.