Tutorial - READ THIS BEFORE POSTING
If the above self-troubleshooting did not work, please post the following information in a new forum thread with any
client issue you are facing:
- Post your computer specifications
- (Windows) Go to your Start menu, type in "DXDIAG", run the program and copy your computer specifications in to your post.
- Post your Java version
- How do I find my Java version? See: How to find Java version in Windows or Mac - Manual method
- Include as much information as you can
- Include as much information as you can in your post, to help us help you sooner. EG: What bot(s) are you trying to run, how to recreate issue etc.
- Upload your log files
- With the RuneMate client open, navigate to Help > View Logs. Upload the applicable log files to your forum post.
- Be patient & wait for help
- Post your computer specifications
- Time of this report: 8/31/2019, 11:00:41
Machine name: DESKTOP-OEGD9N7
Machine Id: {79989918-1C9D-4639-A036-7F1AC847CFC8}
Operating System: Windows 10 Pro 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP ProBook 450 G1
BIOS: Default System BIOS (type: BIOS)
Processor: Intel(R) Core(TM) i5-4200M CPU @ 2.50GHz (4 CPUs), ~2.5GHz
Memory: 4096MB RAM
Available OS Memory: 3978MB RAM
Page File: 2606MB used, 2074MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0267 64bit Unicode
- Post your Java version
- No java installed. The only one is running from runemate
- Include as much information as you can
- When script is started he unable to detect anything in rs client and does nothing. Tried to remove runemate,rs client. This issue appeared when rs java client was updated. Also i'm having this issue on 2 Pcs.
- Upload your log files
- Logs attached
- Be patient & wait for help
Additional logs:
[Debug] Java Home: c:\runemate\jre
[Debug] Java Version: 1.8.0_181 x86 (Oracle Corporation)
[Debug] Maximum Heap Size: 743MB
[Debug] RuneMate Version: 2.102.7
[Debug] Operating System: Windows 10 x64
[Debug] C:\Users\GM\jagexcache is a cache root according to the registry.
[Clouse] Downloaded 1000 human mouse movements selected for you by Clouse.
[Debug] C:\Users\GM\jagexcache is a cache root according to the registry.
[Debug] C:\Users\GM\jagexcache is a cache root according to the registry.
Sep 01, 2019 9:58:23 AM javafx.fxml.FXMLLoader$ValueElement processValue
WARNING: Loading FXML document with JavaFX API of version 10.0.1 by JavaFX runtime of version 8.0.181
Sep 01, 2019 9:58:23 AM javafx.fxml.FXMLLoader$ValueElement processValue
WARNING: Loading FXML document with JavaFX API of version 9.0.1 by JavaFX runtime of version 8.0.181
Sep 01, 2019 9:58:23 AM javafx.fxml.FXMLLoader$ValueElement processValue
WARNING: Loading FXML document with JavaFX API of version 9.0.1 by JavaFX runtime of version 8.0.181
Sep 01, 2019 9:58:23 AM javafx.fxml.FXMLLoader$ValueElement processValue
WARNING: Loading FXML document with JavaFX API of version 10.0.1 by JavaFX runtime of version 8.0.181