[simplysmoke]

Hi a couple of weeks ago i hit this limit.

I was using visualRM dev to make some scripts and left them open.

I didn't realize that a free script would use up my hours and i left it in the background running for several days.

I've been unable to use the client for a while now and was wondering if anybody could check to see if i botted that much so they can reverse it.

I'm relatively new to using runelite so im still learning how your client works pay-wise

Honestly i've lost half of the money i spent on credits simply because i didn't understand that opening and closing the client costs the same price as an hour.

Which is fine but this just seems like icing on the cake.

 

[sab]

If the last time you tried using runemate was today, it's probably because there was an update today, so nobody here is able to bot at the moment.

Go here to see your actual usage: Log in | Community | RuneMate

 

[simplysmoke]

Dude in my first line i said this happened a couple weeks ago.

 

[watchdogaman]

And this is runemate's staffs fault, how?

oof

 

[american express]

Hi there,

Please refer to the following thread to understand how the hours system works: Tutorial - Billing and Payment FAQ

The tl;dr is:

Hour System:
The hour system works on a 30 day period. If you are a free user, you are able to bot up to a maximum of 200 hours in one single 30 day period. You can view your current hours usage here, by filtering by "Last 30 Days" Log in | Community | RuneMate

Bot hours don't just "reset" at a given time. Your remaining hours are calculated by subtracting the hours you've used in the last 30 days from the total hours that you bought. Here's an example:

Let's say today is October 1st, and you buy 3000 hours. Let's say that you use 100 hours every day. On October 31st (30 days later), you run out of hours, so you can't bot anymore. On the next day (November 1st), you'll regain the hours that you used 30 days ago (October 1st's hours), meaning that you'll have another 100 hours to bot with. The day after that you'll regain the hours you used on October 2nd, giving you another 100 hours, etc.


If you are still unsure, please screenshot your services page - Log in | Community | RuneMate - showing the last 60 days of usage and post it here.

Basically, if you've used a bot (whether actively using it or accidentally leaving it open) you need to wait for your usage allowance from 30 days ago to be returned to you, before you can bot again. Or, upgrade to a Supporter package.

 

[simplysmoke]

I mean its really not that big of a deal
i just kind of thought they might reverse it if they saw i didn't run any bots but its ok close this thread ill wait until the month is up.