[patcolez]

Dear admins/moderators,
I have recently started using PRO bots after some consideration and I must say I am very pleasently suprised, they work absolutely fantastic!

However, the bot substracts the hourly payment after 5 minutes of botting (which is fine) but then when I restart the bot it substracts another hourly payment after 5 minutes instead of the 55 I had left on my previous hour. I have lost quite some credits by this

Could you please fix this problem and refund me with the lost credits?

best regards, patrick Cole

 

[savior]

That's the way the system works, you pay the hourly price for 1 hour of botting, and it lasts until that hour is over, or the session ends.

 

[jhinn]

If you have to restart the bot because of an error, you can always ask the bot author for a refund.

 

[patcolez]

hmm, in the bots description it cleary says; $x / hour and not untill the sessions has ended. I feel a little bit tricked to be honest ;( Just because I have to fine-tune bots quite oftend and therefore have to stop them quite often. It cant be that hard to just implement some kind of hourly timer, this would be a fairer way of dealing with the community in my opinion.

 

[jhinn]

hmm, in the bots description it cleary says; $x / hour and not untill the sessions has ended. I feel a little bit tricked to be honest ;( Just because I have to fine-tune bots quite oftend and therefore have to stop them quite often.

Yea it's $x per hour, per session

 

[patcolez]

I understand that it is per session now, but don't you think it is a little weird? Why would it have to be per session? I think most users in this community would agree with me that per hour is a fairer way to go. It also was not made clear it was per session.

 

[jhinn]

I understand that it is per session now, but don't you think it is a little weird? Why would it have to be per session? I think most users in this community would agree with me that per hour is a fairer way to go. It also was not made clear it was per session.

What if someone runs 20 sessions at once? Then that user only has to pay once per hour?

 

[patcolez]

That person would have to pay per client he is botting on. But it shouldnt be so that somebody has to pay for 4 hours of botting when he used 15 minutes of the bot right? That would be the reasonable thing to do.

 

[jhinn]

That person would have to pay per client he is botting on.

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[patcolez]

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I am agreeing with you that somebody who runs 20 sessions you would have to pay for the 20. But this system is flawed for people who restart their bot quite often and also it was not made clear that you pay per hour per session. I hope you can agree with me (even as a bot author) with these points.

 

[jhinn]

I am agreeing with you that somebody who runs 20 sessions you would have to pay for the 20. But this system is flawed for people who restart their bot quite often and also it was not made clear that you pay per hour per session. I hope you can agree with me (even as a bot author) with these points.

How would you solve it? (out of curiosity)

 

[savior]

I am agreeing with you that somebody who runs 20 sessions you would have to pay for the 20. But this system is flawed for people who restart their bot quite often and also it was not made clear that you pay per hour per session. I hope you can agree with me (even as a bot author) with these points.

Why would you restart it in the first place?
Also getting rid of the per hour per session pricing would be weird to implement when a user runs multiple sessions.

 

[patcolez]

keep track of current sessions and let them expire when the full amount of time has expires. I am not known with running multiple sessions at once, but I have confidence that in the hands of the capable admins this could be realised. Now I have to keep track and let my sessions finish at like 55 minutes at a time otherwise if I stop halfway through and hour I would have to pay more, that seems crude.

 

[jaakkol]

If I have understood the payment system correctly, the development team is not able to do anything about it.
The payment system is provided by external provider.

Wiser people can correct me if I'm wrong.

 

[savior]

If I have understood the payment system correctly, the development team is not able to do anything about it.
The payment system is provided by external provider.

Wiser people can correct me if I'm wrong.

No the payment system is entirely handled by runemate.

Edit: Only adding credits to your account or buying supporter is handled by paypal obviously.

 

[bigshot]

hmm, in the bots description it cleary says; $x / hour and not untill the sessions has ended. I feel a little bit tricked to be honest ;( Just because I have to fine-tune bots quite oftend and therefore have to stop them quite often. It cant be that hard to just implement some kind of hourly timer, this would be a fairer way of dealing with the community in my opinion.

If you don't have to restart the client, try just pausing the bot instead of stopping it completely? I don't know exactly what you have to do to 'fine tune' the bot, but in my experiences pausing it allows me to solve any issues.

 

[justcurious]

I agree that this is very unclear, and feels pretty unfair to users. If I pay for an hour of botting on my account, then I should get an hour of botting on my account. I don't feel that it should have to be consecutive, but I suppose that point's up for debate. I should certainly never be charged again during that hour for that account. If I have to stop the bot after 5 minutes to tweak some settings, I shouldn't be charged again when I restart it.

This certainly explains all the posts of people complaining they were being charged too much. Since it's not documented anywhere it's possible someone could pay up to 12 times in one hour while tweaking/stability testing the bot.

If nothing else, this payment scheme needs to be documented somewhere visible to the end user. You are charging users telling them they will get an hour of use. Not giving them that hour of use, without any explanation of why that would occur prior to purchase, could be construed as false advertising and result in legal issues for the website if someone felt so inclined.

And this is not an issue of multi-bots. In all of these instances, my examples are assuming you still pay per bot per account.

Here's how me, patcolez, and many other expected the system to work. I believe this to be the most fair system. I'm going to call it the "Rollover Minutes" plan:
1) I start a bot
2) I get charged payment cost
3) I have an hour worth of "credit" for that bot applied to my account
4) I run bot for 30 minutes then stop for whatever reason.
6) The next day, I restart bot
7) Since I still have 30 minutes of credit remaining, I can run the bot for 30 minutes before being charged again
8) After 30 minutes, I'm charged to begin my next hour of service
9) Repeat

Here's an alternative system, which is far more fair than the current system, but less client friendly than the above. I call it the "MMO membership" plan:
1) I start a bot
2) I get charged the payment cost
3) A 1-hour timer starts ticking.
4) During that hour, I can start/stop the bot (on my one account) as much as I want without being charged again.
5) 1 hour after initial payment, regardless of how much I actually ran the bot during that hour, I'll get charged again if the bot is running.
6) Repeat

 

[max4186]

Yeah I have lost quite a bit due to bots getting stuck etc and me stopping a bot like 15 mins in after paying for an hour. The system should be modified to where you can buy minutes on a bot with your credits. For example, 1 dollar will get you 500 minutes on Party's NMZ. You then have to play for 500 minutes for it to leave, not instantly subtracting 60 minutes before you even use it.

This will stop people losing their money.

 

[patcolez]

Thank you JustCurious for taking the time to help me get this through and making such an elaborate post about it. Also max4186 that system could indeed be implemented.

I understand that there is more money to made this way, but I feel that in the end you might lose customers because of this and that would be sad. This is a fantastic bot with a lively, cool community. Please make work of this.

 

[max4186]

@Arbiter