[swish]

I have paid for 500 hours of credits over a week ago, i have message multiple members of the staff and cannot get an answer from them. Help would be nice.

 

[fabreze]

I have paid for 500 hours of credits over a week ago, i have message multiple members of the staff and cannot get an answer from them. Help would be nice.

Tutorial - Billing and Payment FAQ

 

[american express]

Did you pay for 500 hours of the Supporter package, or did you purchase premium bot credits?

The two are very different.

I can see your account has a Supporter badge, so I am assuming you have received what you purchased

If not, given the payment system is completely automated, it means there is a delay with the payment at your end - either your bank hasn't honoured the transaction or PayPal hasn't fully processed yet.