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Resolved Paid $25 (2500hrs) and says I'm out of hours

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Client Developer
Joined
Oct 12, 2015
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3,758
@Arbiter - can you take a look.

PS. It's election night, don't expect Arbi or Cloud to be around :')
 
Author of MaxiBots
Joined
Dec 3, 2013
Messages
6,770
Same problem here. Free user, i have 200 hours max. The website show I used 177 hours.
Your limit is in the last 30 days, not since the start of each month. If you extend your graphs range to show 10/11/2016-11/11/2016 it will likely say you used 200 hours
 
RuneMate Staff
Joined
Oct 2, 2015
Messages
3,216
Your limit is in the last 30 days, not since the start of each month. If you extend your graphs range to show 10/11/2016-11/11/2016 it will likely say you used 200 hours

I had this problem earlier in the week. I filtered by last 30 days and it showed 187 hours, but within the client was telling me I was at my 200 hour limit and could not run any more.

I waited a day and it then worked again.

I was wondering if it is to do with the local user time vs. time of the server for calculating dates?
 
Joined
Aug 11, 2016
Messages
778
Hello?? Wtf is this customer service...? I paid $25 yet I can't use it? I'm gonna have to chargeback if I don't get any replies..? I don't want to but come on, tell me what S going on...
 
Author of MaxiBots
Joined
Dec 3, 2013
Messages
6,770
Hello?? Wtf is this customer service...? I paid $25 yet I can't use it? I'm gonna have to chargeback if I don't get any replies..? I don't want to but come on, tell me what S going on...
So you still can't use it even though it's been like 5 days? How many hours does it say you botted now? The only person who can do anything about it is @Arbiter and he's away at the moment. I'll link him to the thread but i can't guarantee he'll be online.
 
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