[botluvr]

We've detected that you're signing in from a new location, and we want to make sure that someone else isn't trying to access your account. An email has been sent to you to verify your identity.

 

[american express]

Do you use a VPN or have a dynamic IP address?

Are you signing in from a new device each time?

 

[botluvr]

not sure if i have a dynamic ip but i just got NBN in australia<

 

[american express]

Go here and add your IP range as a trusted IP range:

https://www.runemate.com/community/account/br-security-ip

If you IP address is 123.456.78.90, add a trusted range such as 123.456.1.1 to 123.456.999.999

Not sure if it'll help, but worth a shot

 

[botluvr]

i just looked up my ip and just thrown it in there hope that worked cheers for the help

 

[party]

Please confirm that this issue has been resolved so I can close this thread.