[bobwill2]

^ Title

UPGRADE STATUS
Hours Quantity
Allowed 300
Used 164
Remaining 136

 

[american express]

Screenshot your SERVICES page, showing the last 60 days and post it here.

 

[bobwill2]

 

 
Still says same thing.
 
So, Can this be fixed?
 
Hey can i get a fix on this, saying the same thing for 2 days now..

 

[american express]

@Arbiter @Party

 

[bobwill2]

Now it is saying this? Somethings not right...

 

[arbiter]

Are you connecting over a proxy, VPN, or shared network? All hours on accounts with shared IPs count towards the limit. The bottom table summarizes all hours that count towards the limit.

Tutorial - Billing and Payment FAQ

My brother/sister/other uses RuneMate in my house, will our hours combine?
Yes. Hours used across multiple RuneMate accounts from the same IP address will combine. EG: Account001 uses 10 hours on a Monday; these 10 hours will also show up on Account002's usage history for Monday.


Why are my hours disappearing so quickly? I haven't used that many hours?
You are likely on a shared network or using a VPN where someone else on your network has used up the hours. If this is the case you should speak to your service provider and ask them to give each connecting user a unique public IP address.

 

[bobwill2]

It went back to this, But I don't think I ever connected to runemate using a VPS or any sort of proxy, And I haven't used another account.
 
And I still can't use my hours... I payed for the extra 100 and everything. Can this be fixed????