- Joined
- Oct 2, 2015
- Messages
- 3,216
- Thread Author
- #1
Currently, to view your RuneMate hours usage, you visit this page and filter by last 30 days to view how much you have used. This issue with this is that people forget when they subscribed, how much they paid and what this entitles them to.
This seems to cause a lot of confusion for new supporters on how the system works, and many appear to be frustrated when they, not knowing how the system works, purchase a subscription and run out of hours.
My Suggestion:
You purchase supporter packages in a 30 day block (as you do now).
Your subscription or purchase is displayed with a Time Remaining and Expiry Date on the Services page.
Example:
Your hour package expires on January 31st 2017 00:00 EST
You have: 17 hours remaining
This seems to cause a lot of confusion for new supporters on how the system works, and many appear to be frustrated when they, not knowing how the system works, purchase a subscription and run out of hours.
My Suggestion:
You purchase supporter packages in a 30 day block (as you do now).
Your subscription or purchase is displayed with a Time Remaining and Expiry Date on the Services page.
Example:
Your hour package expires on January 31st 2017 00:00 EST
You have: 17 hours remaining