Welcome!

By registering with us, you'll be able to discuss, share and private message with other members of our community.

Sign up now!

Resolved Computer Freeze

Status
Not open for further replies.
Joined
Oct 5, 2015
Messages
7
I just bought a brand new pc, the first thing I downloaded was RuneMate, after 1 hour using it my computer froze, had to forcefully shut down and when I turned it back on, I couldn't use RuneMate anymore and I can't get in Oracle or Java website, not point fingers, but I think this might be a malware downloaded from runemate.
 
Ex-Staff
Joined
Apr 19, 2015
Messages
540
I can assure you RuneMate is a safe and clean program.
How much RAM does your PC have ?
 
Ex-Staff
Joined
Apr 19, 2015
Messages
540
It's kinda hard to tell what's causing the issue with your given information [no offence].
Allow me or a staff member to Teamview you ?

To me, it seems like RuneMate used up to many RAM of your pc and caused the freeze/lagg.
Use my problem solving tool to allocate 2GB of RAM and see if the problem persists :)

Regarding your site accessing problems:
Try to temporarily disable your Antivirus/Firewall, and try to access the sites again.
 
Ex-Staff
Joined
Apr 19, 2015
Messages
540
Sure and Runescape and OSRS websites got blocked aswell.
I've updated my reply, so try that first please :D
 
To me, it seems like RuneMate used up to many RAM of your pc and caused the freeze/lagg.
Use my problem solving tool to allocate 2GB of RAM and see if the problem persists :)

Regarding your site accessing problems:
Try to temporarily disable your Antivirus/Firewall, and try to access the sites again.
 
Joined
Sep 23, 2015
Messages
22
If i were you, download this program which will download every single updated driver + needed programs such as java for your computer

http://drp.su/ - 100% safe
 
Joined
Oct 5, 2015
Messages
7
Already did disable my firewall, nothing changed...
And I can't load DarkScape normally too now... I played it for a week with no problem, used this for 1 hour and everthing went to shit...
 
Joined
Sep 29, 2015
Messages
51
My suggestion would be to look into recently installed software besides RuneMate, maybe something else is causing the problem. Do you play any other Java games? If you haven't tried already I would also suggest a clean install of Java and RuneMate.. and just incase I'd make sure all Runescape and RuneMate temp files are deleted too... Heck delete all temp files while you're at it.
 
Joined
Mar 2, 2015
Messages
348
Straight from the get-go I would recommend reformatting to be quite honest with you.
Pre-built systems are renowned for being loaded to the teeth with bloatware which is never an enticing prospect.

Also it's probably safe to assume the issue is on your end, as opposed to RuneMate's, given that no-one else appears to have had this issue.
 
Joined
Oct 5, 2015
Messages
7
I'm sorry for my posts, I don't really know what happened, I woke up today and everything was fine.
I'm REALLY sorry, its just that I got scared.
Microsoft I appreciate your help, Thanks!
 
Ex-Staff
Joined
Apr 19, 2015
Messages
540
I'm sorry for my posts, I don't really know what happened, I woke up today and everything was fine.
I'm REALLY sorry, its just that I got scared.
Microsoft I appreciate your help, Thanks!
Glad to hear its resolved.
If it happens again, be sure to start a new thread and mention that it happened before.
 
Status
Not open for further replies.
Top