[drunkpimp]

Hello! I am a RuneMate noob. I've tried a couple of free scripts which worked with no issues, so I think I know what I'm doing... botted using other clients for many years.
Anyways, I tried two construction scripts: Quantum Construction, and Regal Construction. On Regal, I set up my GUI, and the bot did nothing. Paused it, and when I went to resume, it ended the script and said, "thank you for using". Tried again and it did the same thing.... apparently another user on the thread has reported that the script will not run as well. On Quantum Construction, I set up the GUI, and once it is set up, the timer on the script instantly stops, the pause and resume button grey out and effectively the script has stopped. Waited two minutes for the script to start like it said, nothing happened.
This is quite frustrating.... I'm quite surprised there isn't some kind of 5-10 minute non charging period for a script to be ended without charging, so that mistakes can be made or errors can be found, without being charged...

Anyways, just wasted 40 cents and although it's a small amount, I feel quite frustrated that I'm charged for something that didn't work. Is there any way to receive a refund?
Thanks!

 

[neolivetv]

to recieve a refund message the creator of the scripts

 

[drunkpimp]

and the smithing bot.... I clicked, "change bot settings", and now no settings are available to change... this is comical.

 

[jojo]

and the smithing bot.... I clicked, "change bot settings", and now no settings are available to change... this is comical.

I suggest you read the recent comments on the thread you are wanting to use. If there is recent errors stay away from it.

 

[american express]

Tutorial - Wallet and Premium Bots FAQ

Why am I charged every time I start an instance?:
Upon starting the bot you will be charged for the first hour of use. If you only run the bot for 30 minutes, you will still have been charged for the full hour. If you stop the bot manually and restart it, you will be charged again. If the bot breaks or doesn't work and you feel as though you deserve a refund, post in the relevant forum thread for the bot you are using, providing supporting evidence (eg: how the bug occurred and log files) and it is at the author's discretion whether they refund you.

​

 

[negrita]

I suggest you read the recent comments on the thread you are wanting to use. If there is recent errors stay away from it.

You should keep in mind who is posting it. I've seen a lot of people report issues on bots which ran perfectly for me.

 

[jojo]

You should keep in mind who is posting it. I've seen a lot of people report issues on bots which ran perfectly for me.

that's true advanced users who are familiar with runemate tend not to have very many problems unless the bot is actually broken, which we can see in a heartbeat.

 

[drunkpimp]

that's true advanced users who are familiar with runemate tend not to have very many problems unless the bot is actually broken, which we can see in a heartbeat.

I'm not sure how I could be more aware. I had full debug settings and got no actual info showing me of any issues. I guess the fact the bot isn't doing anything and not generating any debug should tell me it's not working. Just kind a frustrating experience even if it's over small amounts of money because if a script doesn't work it creates a pain in the ass process of seeking a refund and stepping on eggshells to see if the bot will work or not.
I am no developer or businessman but I wonder if adding a 5-10 min grace period where nothing is charged until say, the 11th minute wouldn't make this dramatically easier.

 

[cuppajava]

I'm not sure how I could be more aware. I had full debug settings and got no actual info showing me of any issues. I guess the fact the bot isn't doing anything and not generating any debug should tell me it's not working. Just kind a frustrating experience even if it's over small amounts of money because if a script doesn't work it creates a pain in the ass process of seeking a refund and stepping on eggshells to see if the bot will work or not.
I am no developer or businessman but I wonder if adding a 5-10 min grace period where nothing is charged until say, the 11th minute wouldn't make this dramatically easier.

I believe admins have said they're considering changing the way premium bots charge. Not certain though.

 

[drunkpimp]

I believe admins have said they're considering changing the way premium bots charge. Not certain though.

Would be a good idea imho. Noobs or botters new to runemate are obviously the most prone to this issue, could turn them away from the site and that would be a loss of lots of potential revenue.

 

[savior]

I believe admins have said they're considering changing the way premium bots charge. Not certain though.

Not really. A slight "add-on" will be made in not-so-near future but that's about it, payments for premium bots will still be on an hourly basis.