[ironcladduke]

Any way to contact someone about my missing credits that I just purchased. I have bought credits many times before and this is the first time this happened please help!

 

[lordosrs]

It just happened to me, I don't get the money either.

 

[wet rag]

Please allow for the payment to process it could take several hours to a day if you haven’t received it instantly.

 

[grizniz]

Same has happened to me, first time too

 

[dabbsdaddytv]

has happened to me as well. usually never an issue.

 

[american express]

The payment system is fully automated. If you haven't received your upgrade, it means RuneMate hasn't received your payment.

PayPal might say the transaction is completed but your bank or card company can cause delays.

If you haven't received your upgrade after 6 hours, contact PayPal or your bank for assistance.

 

[followtheleada]

They must be having an issue through the main server tonight. I've never had this issue, it's always in within 30cseconds. I bout 5$ 2x and both I recieved emails saying that su Jin recieved payment but my funds haven't been updated.

 

[Runeboys]

Same thing just happened to me as well. Have spents hundereds on credits before and never not gotten them within a few minutes. Just spent over 20 bucks still no credits. Bank has also athorized the payment it is taken out of my account.

 

[undead_tedd]

yeah same, everything on my end was instant. just waiting on the credits now

 

[lordosrs]

@american express Many users are having the same problem, it seems that your platform is failing.

 

[obscenehumanity]

I have the same problem

 

[american express]

Rest assured if there is indeed a bug with the payment system, you will receive your upgrade once the payments team have had time to investigate and fix.

I have escalated this to the site owner as a precautionary measure to get this looked at ASAP.

 

[reedies90]

another one here just incase

 

[deadsidee]

same here

 

[undead_tedd]

Rest assured if there is indeed a bug with the payment system, you will receive your upgrade once the payments team have had time to investigate and fix.

I have escalated this to the site owner as a precautionary measure to get this looked at ASAP.

thank you

 

[haskzera]

same here

 

[ironcladduke]

It has been 7 hours and still no credits

 

[wet rag]

It has been 7 hours and still no credits

And you will wait patiently for as long as it takes

 

[Runeboys]

Been over 12 hours still no credits just so the team knows.

 

[convictd]

Been over 12 hours still no credits just so the team knows.

its been made aware to site owner, check back again soon