[changes001]

Hi.

My botting hours reached the limit,
The thing is i just bought 500 hours at 22 of march and my botting hours graph doesnt show 500 used hours either from 22 till today

Please help

 

[american express]

Screenshot your services page - Log in | Community | RuneMate showing the last 60 days of usage.

Post the amounts and dates you purchased your supporter packages on for the last 2 months.

 

[changes001]

okay sec
 

Screenshot your services page - Log in | Community | RuneMate showing the last 60 days of usage.

Post the amounts and dates you purchased your supporter packages on for the last 2 months.

I dont use any vpns by the way

 

[american express]

View attachment 8035 okay sec
 


View attachment 8030 View attachment 8031 View attachment 8032 View attachment 8033 View attachment 8034

I dont use any vpns by the way

Looks like the payment from the 1st of March has expired which is why you are on negative hours.

Refer to the below for more information on how the system works: Tutorial - Billing and Payment FAQ


Hour System:
The hour system works on a 30 day period. If you are a free user, you are able to bot up to a maximum of 200 hours in one single 30 day period. You can view your current hours usage here, by filtering by "Last 30 Days" Log in | Community | RuneMate

Bot hours don't just "reset" at a given time. Your remaining hours are calculated by subtracting the hours you've used in the last 30 days from the total hours that you bought. Here's an example:

Let's say today is October 1st, and you buy 3000 hours. Let's say that you use 100 hours every day. On October 31st (30 days later), you run out of hours, so you can't bot anymore. On the next day (November 1st), you'll regain the hours that you used 30 days ago (October 1st's hours), meaning that you'll have another 100 hours to bot with. The day after that you'll regain the hours you used on October 2nd, giving you another 100 hours, etc.

 

[changes001]

Looks like the payment from the 1st of March has expired which is why you are on negative hours.

Refer to the below for more information on how the system works: Tutorial - Billing and Payment FAQ


Hour System:
The hour system works on a 30 day period. If you are a free user, you are able to bot up to a maximum of 200 hours in one single 30 day period. You can view your current hours usage here, by filtering by "Last 30 Days" Log in | Community | RuneMate

Bot hours don't just "reset" at a given time. Your remaining hours are calculated by subtracting the hours you've used in the last 30 days from the total hours that you bought. Here's an example:

Let's say today is October 1st, and you buy 3000 hours. Let's say that you use 100 hours every day. On October 31st (30 days later), you run out of hours, so you can't bot anymore. On the next day (November 1st), you'll regain the hours that you used 30 days ago (October 1st's hours), meaning that you'll have another 100 hours to bot with. The day after that you'll regain the hours you used on October 2nd, giving you another 100 hours, etc.

I dont understand this could you simplify it for me
When can i bot again?

 

[american express]

I dont understand this could you simplify it for me
When can i bot again?

The hours you use are on a 30 day period.

The hours you used from 30 days ago, become available again today.

If you used 15 hours 30 days ago, you get those 15 hours back today (30 days later).

 

[changes001]

why are we limited to the previous used hours?
If i buy $100 worth of hours today i still wouldnt be able to use it for this month untill my hours bound to the previous month used are returned to me?
If i were to use 0 hours 30 days ago (depending on how you calculate dates) today i wouldnt be able to bot because i have 0 hours?
Or if it were 1 hours 30 days ago then i would only be able to bot 1 hours for today?

if in anyway i seem offensive, Im not trying to be offensive im trying to understand how this works

im willing to pay any given amount of hours i use without these previous month limitation really

 

[american express]

why are we limited to the previous used hours?
If i buy $100 worth of hours today i still wouldnt be able to use it for this month untill my hours bound to the previous month used are returned to me?
If i were to use 0 hours 30 days ago (depending on how you calculate dates) today i wouldnt be able to bot because i have 0 hours?
Or if it were 1 hours 30 days ago then i would only be able to bot 1 hours for today?

if in anyway i seem offensive, Im not trying to be offensive im trying to understand how this works

im willing to pay any given amount of hours i use without these previous month limitation really

If you buy more hours now, it will immediately add them to your balance and you will be able to bot.

So you can either to that, or wait for your usage from 30 days ago to be "returned" to you.

 

[changes001]

I will try what you suggest american express

However i find it very weird because i havent used all my hours from 22th

and im afraid if i were to buy more hours now i will get limited and have to wait to get my hours "returned" to me again
which what happend here.

But we will see

thanks for your time
 

If you buy more hours now, it will immediately add them to your balance and you will be able to bot.

So you can either to that, or wait for your usage from 30 days ago to be "returned" to you.

Hi,

I havent got my hours why is this?

I have used 146 hours from 22th till 28th
i paid for 500 hours on 22th of march
on 29th i reached the limit while i only used up 146 hours...
today 30th i still cant bot

i dont get why i have to wait, you got my money without any delay

 

[arbiter]

Refer to the below for more information on how the system works: Tutorial - Billing and Payment FAQ

Read it. If you don't understand it, read it again. If you still don't understand it, translate it to your native language and read it again. If you still don't understand it, then maybe RuneMate isn't for you.

 

[changes001]

I will try what you suggest american express

However i find it very weird because i havent used all my hours from 22th

and im afraid if i were to buy more hours now i will get limited and have to wait to get my hours "returned" to me again
which what happend here.

But we will see

thanks for your time
 



Hi,

I havent got my hours why is this?

I have used 146 hours from 22th till 28th
i paid for 500 hours on 22th of march
on 29th i reached the limit while i only used up 146 hours...
today 30th i still cant bot

Read it. If you don't understand it, read it again. If you still don't understand it, translate it to your native language and read it again. If you still don't understand it, then maybe RuneMate isn't for you.

Hey if i donate for 100 hours now i can only use a maximum of 2 session? or would my 500 hours paid at 22th still be effective for running more session