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Resolved botting hour limit

Joined
Jan 5, 2018
Messages
40
Hello, I've been getting this message since 12am today that I've reached my 200 hour botting limit for the month, I'm assuming that means in may, but its june 1st not and I'm suppose to get my hours reset but I just keep getting this message, btw I have 204 hours used last month. If anyone can help that would be great.
 
( ͡° ͜ʖ ͡°)
Joined
Mar 30, 2015
Messages
2,410
Here ya go: Tutorial - Billing and Payment FAQ

I'll C&P.

"Bot hours don't just "reset" at a given time. Your remaining hours are calculated by subtracting the hours you've used in the last 30 days from the total hours that you bought. Here's an example:

Let's say today is October 1st, and you buy 3000 hours. Let's say that you use 100 hours every day. On October 31st (30 days later), you run out of hours, so you can't bot anymore. On the next day (November 1st), you'll regain the hours that you used 30 days ago (October 1st's hours), meaning that you'll have another 100 hours to bot with. The day after that you'll regain the hours you used on October 2nd, giving you another 100 hours, etc."

Whatever amount of hours you used from 30 days ago is what you have as bot allowance today, not the total 200 months worth that you used over the span of the month of May.
 
Joined
Jan 5, 2018
Messages
40
Here ya go: Tutorial - Billing and Payment FAQ

I'll C&P.

"Bot hours don't just "reset" at a given time. Your remaining hours are calculated by subtracting the hours you've used in the last 30 days from the total hours that you bought. Here's an example:

Let's say today is October 1st, and you buy 3000 hours. Let's say that you use 100 hours every day. On October 31st (30 days later), you run out of hours, so you can't bot anymore. On the next day (November 1st), you'll regain the hours that you used 30 days ago (October 1st's hours), meaning that you'll have another 100 hours to bot with. The day after that you'll regain the hours you used on October 2nd, giving you another 100 hours, etc."

Whatever amount of hours you used from 30 days ago is what you have as bot allowance today, not the total 200 months worth that you used over the span of the month of May.
wait so I have to wait till the 4 hours run out this month? or when can I start botting the free 200hours a month, tomorrow assuming I don't pay for anything
 
( ͡° ͜ʖ ͡°)
Joined
Mar 30, 2015
Messages
2,410
wait so I have to wait till the 4 hours run out this month? or when can I start botting the free 200hours a month, tomorrow assuming I don't pay for anything

How many hours of botting did you use on May 1st (30 days ago)? You should get those hours back today added to your available time. Then tomorrow, you should get the hours back that you used on May 2nd, etc.

Not sure how that factors in with you going 4 hours over last month or what not.
 
Joined
Jan 5, 2018
Messages
40
How many hours of botting did you use on May 1st (30 days ago)? You should get those hours back today added to your available time. Then tomorrow, you should get the hours back that you used on May 2nd, etc.

Not sure how that factors in with you going 4 hours over last month or what not.

On may 1st I didn't use any hours
 
( ͡° ͜ʖ ͡°)
Joined
Mar 30, 2015
Messages
2,410
ok so if I purchase 2$ worth of credit today will I be getting 200 hours today?

No. Paying $2 won't get you an extra 200 hours, it'll get you a total 200 hours/mo. Which you already have, just without access to supporter bots/extra instances. Every extra $1/mo over that gets an extra 100hrs & 1 instance per month.
 
Joined
Jan 5, 2018
Messages
40
I just paid for 2$ extra so I'm not getting anything in return? so even if I try to add another $1 its not letting be because the minimum is 2$, can I get a refund on that 2$ since it wont do me anything
 
( ͡° ͜ʖ ͡°)
Joined
Mar 30, 2015
Messages
2,410
I just paid for 2$ extra so I'm not getting anything in return? so even if I try to add another $1 its not letting be because the minimum is 2$, can I get a refund on that 2$ since it wont do me anything

It tells you on the upgrade screen. You may want to double check your hourly limit before though. Idk how refunds work, would need to ask a mod or check that FAQ i linked
 
Joined
Jan 5, 2018
Messages
40
ok ask them to refund me or I'm going to dispute it on paypal, in the meantime I may pay the 3$ for extra botting hours because this whole thing is so confusing
 
( ͡° ͜ʖ ͡°)
Joined
Mar 30, 2015
Messages
2,410
ok ask them to refund me or I'm going to dispute it on paypal, in the meantime I may pay the 3$ for extra botting hours because this whole thing is so confusing

No I meant YOU need to ask for a refund. Lol. Disputing will most likely get you banned. Good luck
 
cuppa.drink(java);
Joined
Mar 13, 2018
Messages
6,966
No I meant YOU need to ask for a refund. Lol. Disputing will most likely get you banned. Good luck
Lmfao.

ok if I add 2$ more would I get more hours or do I have to add 3$ now, last question
Yes if you spend $1 on top of the 2$ you spent you get 300 TOTAL hours (200 free 100 paid) same as if you just spent 3$ at once. 4$ gets you 400 TOTAL hours, 5$: 500 total, etc.
 
RuneMate Staff
Joined
Oct 2, 2015
Messages
3,216
Read the sticky threads, they exist for a reason.

If you dispute the transaction on PayPal you will be permanently banned.
 
Joined
Jan 5, 2018
Messages
40
Read the sticky threads, they exist for a reason.

If you dispute the transaction on PayPal you will be permanently banned.
well can I ask for a 2$ refund please, i already paid 3 dollars and I want my 2$ since its not going to benefit me and I don't need that much hours
 
Joined
Nov 12, 2018
Messages
2
Here ya go: Tutorial - Billing and Payment FAQ

I'll C&P.

"Bot hours don't just "reset" at a given time. Your remaining hours are calculated by subtracting the hours you've used in the last 30 days from the total hours that you bought. Here's an example:

Let's say today is October 1st, and you buy 3000 hours. Let's say that you use 100 hours every day. On October 31st (30 days later), you run out of hours, so you can't bot anymore. On the next day (November 1st), you'll regain the hours that you used 30 days ago (October 1st's hours), meaning that you'll have another 100 hours to bot with. The day after that you'll regain the hours you used on October 2nd, giving you another 100 hours, etc."

Whatever amount of hours you used from 30 days ago is what you have as bot allowance today, not the total 200 months worth that you used over the span of the month of May.


what??? 100 hours a day botting how is that even possibol when a day is 24 hours? and how in the world can you use 3000hours a month. there are not even 1000 hours in a month for total 24/7??

and i have a problem. I can only bot 1 hour a day with my free account on each bot. if i pay the 3 dollar is there a limit of how mnay hours i can use the bot every day?
 
cuppa.drink(java);
Joined
Mar 13, 2018
Messages
6,966
what??? 100 hours a day botting how is that even possibol when a day is 24 hours? and how in the world can you use 3000hours a month. there are not even 1000 hours in a month for total 24/7??

and i have a problem. I can only bot 1 hour a day with my free account on each bot. if i pay the 3 dollar is there a limit of how mnay hours i can use the bot every day?
If you bot 1 day on 100 bots concurrently you would use 2400 hours of bot time in one day.

Client bot hours are different from limits on individual bots. Some bots require you to buy credit and use the paid version.
 
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