[drunkmonkey1994]

boted 26 hours in a day last I checked there was 24.good bots bad prices and shady timer.back to epic

 

[american express]

boted 26 hours in a day last I checked there was 24.good bots bad prices and shady timer.back to epic

Funny how you bitch and moan, and yet you're the one breaking the rules and suffering the consequences.

I can see another RuneMate account on your IP address with a very similar username.

As clearly posted in the FAQ thread, multiple accounts on the same IP address will combine hours.

Go back to Epicbot and enjoy your ban - you won't be missed.

Tutorial - Billing and Payment FAQ

My brother/sister/other uses RuneMate in my house, will our hours combine?
Yes. Hours used across multiple RuneMate accounts from the same IP address will combine. EG: Account001 uses 10 hours on a Monday; these 10 hours will also show up on Account002's usage history for Monday.


Why are my hours disappearing so quickly? I haven't used that many hours?
You are likely on a shared network or using a VPN where someone else on your network has used up the hours. If this is the case you should speak to your service provider and ask them to give each connecting user a unique public IP address.

​

 

[drunkmonkey1994]

only ever got ban buy use your agility bot in seers.and there no hours on the other acc and if I wanted to id use a vpn to get around the limt might want to delet this post now

 

[nickhough]

Funny how you bitch and moan, and yet you're the one breaking the rules and suffering the consequences.

I can see another RuneMate account on your IP address with a very similar username.

As clearly posted in the FAQ thread, multiple accounts on the same IP address will combine hours.

Go back to Epicbot and enjoy your ban - you won't be missed.

Tutorial - Billing and Payment FAQ

My brother/sister/other uses RuneMate in my house, will our hours combine?
Yes. Hours used across multiple RuneMate accounts from the same IP address will combine. EG: Account001 uses 10 hours on a Monday; these 10 hours will also show up on Account002's usage history for Monday.


Why are my hours disappearing so quickly? I haven't used that many hours?
You are likely on a shared network or using a VPN where someone else on your network has used up the hours. If this is the case you should speak to your service provider and ask them to give each connecting user a unique public IP address.

​

Can i just say the FAQ is a load of crap. Why the hell are you using IP address to determine account usage calculations. YOU SHOULD be using a combination of several factors to determine account usage calculations. I don't know such AS IP address to RS Username. I get you are trying to avoid people making hundreds of Runemate accounts, but it is your responsibility to ensure fairness for everyone using your product and not only to those who do live in areas/counties where a unique IP address is assigned to each externally facing user (i.e household), which then makes it your responsibility to correctly ban those who abuse this, rather then using some arbitrary USELESS information such as just IP address to make calculations on. Especially when its so easy to bypass, i for example could easily make 1000 Runemate accounts, connect them to 1000 uniquely name Runescape accounts and you'd never be the wiser, setting up dockers/Virtual Servers for each account and connecting it through a different VPN.

Also can i state, you customer service there American Express, was very rude and why on earth are you so hostile. You are apart of a company selling a product, whether the user is using the free version or the paid you should show some restraint when responding to messages. Try being less rude and just state facts in a calm, kind manner. Instead of being a bitch yourself.

 

[american express]

Can i just say the FAQ is a load of crap. Why the hell are you using IP address to determine account usage calculations. YOU SHOULD be using a combination of several factors to determine account usage calculations. I don't know such AS IP address to RS Username. I get you are trying to avoid people making hundreds of Runemate accounts, but it is your responsibility to ensure fairness for everyone using your product and not only to those who do live in areas/counties where a unique IP address is assigned to each externally facing user (i.e household), which then makes it your responsibility to correctly ban those who abuse this, rather then using some arbitrary USELESS information such as just IP address to make calculations on. Especially when its so easy to bypass, i for example could easily make 1000 Runemate accounts, connect them to 1000 uniquely name Runescape accounts and you'd never be the wiser, setting up dockers/Virtual Servers for each account and connecting it through a different VPN.

Also can i state, you customer service there American Express, was very rude and why on earth are you so hostile. You are apart of a company selling a product, whether the user is using the free version or the paid you should show some restraint when responding to messages. Try being less rude and just state facts in a calm, kind manner. Instead of being a bitch yourself.

The IP system works fine for the vast majority of users - it is only an issue for those who seek to abuse RuneMate's free user limitations or in the very rare occurrence, those who are connecting from a shared network

The reality is we are forced to deal with idiots like this on a daily basis, who create their own issues by breaking the rules and after doing so, complain on the forums rather than consulting the wealth of knowledge that is readily available in the form of FAQs and forum threads which would have explained the issue and how to fix it, rather than clogging up the forums and wasting people's time.

If someone would rather go and buy enough VPNs to run multiple free RuneMate accounts on different IPs as you have outlined then that is their prerogative, but I'd ask why not spend the money instead supporting the platform that is allowing them to goldfarm/train accounts in the first place.

I'm not part of the company, my words are my own and I stand by them. OP was being a fool and complaining about a problem that they created for themselves; they were and still are an idiot for doing so.

 

[chris990]

this is hilarious, - "back to epicbot i go" hahaha, epic bot is trash bro, they have the worst customer service ever

 

[nickhough]

The IP system works fine for the vast majority of users - it is only an issue for those who seek to abuse RuneMate's free user limitations or in the very rare occurrence, those who are connecting from a shared network

The reality is we are forced to deal with idiots like this on a daily basis, who create their own issues by breaking the rules and after doing so, complain on the forums rather than consulting the wealth of knowledge that is readily available in the form of FAQs and forum threads which would have explained the issue and how to fix it, rather than clogging up the forums and wasting people's time.

If someone would rather go and buy enough VPNs to run multiple free RuneMate accounts on different IPs as you have outlined then that is their prerogative, but I'd ask why not spend the money instead supporting the platform that is allowing them to goldfarm/train accounts in the first place.

I'm not part of the company, my words are my own and I stand by them. OP was being a fool and complaining about a problem that they created for themselves; they were and still are an idiot for doing so.

I'm sorry but when your forum account states "Staff" you automatically become part of the company/a representitive, therefore you are representing their company by offering solutions. Therefore your words are not your "own".

As for the VPN solution, i have a VPN that allows multiple connections through a UnRaid Docker/VPN solution. And only costs me about $50 a year to use. But admittedly i use it for a lot of things on the UnRaid server itself.

As for your topic of supporting the product, maybe make it worth while to support it, then more people would, such as making it say 300 hours PER account, rather then total. That separates it from the 200 total free usage quite quickly. Therefore adds more value to the user, instead of an extra 100 hours of usage for $3 a month. I personally would be happy to pay about $5-$8 a month if i got 300 hours per account (totalling 900 hours).

this is hilarious, - "back to epicbot i go" hahaha, epic bot is trash bro, they have the worst customer service ever

This is also true, as they're again run by kids that can easily hide behind a computer screen and say whatever they wish.

Hence the concern of a "Staff" account being rude to users of a product that costs. Be kinder and they will be known for good support and help, rather then the same old crap these sort of companies give.

 

[squldl]

Inb4 all banned for flaming Amex