[cammysav2]

none of the bots r working?

 

[american express]

Tutorial - READ THIS BEFORE POSTING

This is the Client and Site Support sub forum - this is for issues with the RuneMate Client, not individual bots. If you are having issues with individual bots, please post in the appropriate forum thread and report the bug to the Bot Author so they can fix it. The first thing you should do is...

www.runemate.com

 

[cammysav2]

its the runemate that isnt working pal

 

[cammysav2]

anyone know how to fix this?

Gyazo

gyazo.com

 

[cammysav2]

thats the fault

 

[american express]

thats the fault

Tutorial - READ THIS BEFORE POSTING

This is the Client and Site Support sub forum - this is for issues with the RuneMate Client, not individual bots. If you are having issues with individual bots, please post in the appropriate forum thread and report the bug to the Bot Author so they can fix it. The first thing you should do is...

www.runemate.com

The first thing you should do is try and self-troubleshoot. This will help you resolve an issue far sooner than anyone can reply to your thread. Don't be lazy and ignore this, try it first, or you'll only get told to do it in your forum thread.

1. Uninstall RuneMate
2. Uninstall ALL Java installations
3. Uninstall all RuneScape clients
4. Delete all of your Jagex Cache (see below)
5. Delete all of your RuneMate cache
6. Restart computer
7. Reinstall RuneScape client
8. Download RuneMate
9. Install RuneMate and it will automatically install the correct Java version for you

If the above self-troubleshooting did not work, please post the following information in a new forum thread with any client issue you are facing:

1. Post your computer specifications
   1. (Windows) Go to your Start menu, type in "DXDIAG", run the program and copy your computer specifications in to your post.
2. Post your Java version
   1. From the RuneMate client, navigate to Help > About RuneMate. It will report the Java version in use.
3. Include as much information as you can
   1. Include as much information as you can in your post, to help us help you sooner. EG: What bot(s) are you trying to run, how to recreate issue etc.
4. Upload your log files
   1. With the RuneMate client open, navigate to Help > View Logs. Upload the applicable log files to your forum post. See Tutorial - How to view and send over bot logs for more info.
5. Be patient & wait for help

How do I delete my RuneScape/OSRS cache files?

See: How to clear your cache

Or manually delete:

C:\.jagex_cache_32
C:\Users\USERNAME\.jagex_cache_32
C:\Users\USERNAME\jagexcache
C:\Users\USERNAME\random.dat
C:\Users\USERNAME\jagexappletviewer.preferences
C:\Users\USERNAME\jagex_cl_oldschool_LIVE.dat
C:\Users\USERNAME\AppData\Local\Jagex

 

[stanedgar]

Have the same issue what’s going on?

 

[american express]

Have the same issue what’s going on?

Refer to my post above.

When Jagex release game updates, or RuneLite update their client, it can causes issues with RuneMate.

RuneMate has been updated since the latest game/RuneLite update, but if issues persist for you, then you need to follow the steps listed above.