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Tutorial Billing and Payment FAQ

W

where_spaldo

Joined
Jan 9, 2018
Messages
24
Yeahboyshoo said:
Why are my hours show -88? I last topped up on 14th Feb and I remembered having 500 hours remaining. Today is the 4th March and I don't bot my 1 account more than 8 hours a day. Never been connected to any VPN or public network. It's either my house IP, mobile IP. I want my hours back @Arbiter
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I couldnt agree more. They scam hours from us!!!!
 
overwatch

overwatch

Joined
Mar 10, 2018
Messages
147
"When am I charged for using Premium bots?
At the start of every new botting hour and every new bot instance. If you start an instance and stop it after 30 seconds to restart it, you will be charged once per instance start."

uhh does this means that if i start the script and stop it after 10 mins and start again , i'll be charged again ?
 
wet rag

wet rag

easily triggered ✌
Joined
Dec 31, 2015
Messages
4,585
Overwatch said:
"When am I charged for using Premium bots?
At the start of every new botting hour and every new bot instance. If you start an instance and stop it after 30 seconds to restart it, you will be charged once per instance start."

uhh does this means that if i start the script and stop it after 10 mins and start again , i'll be charged again ?
Click to expand...
If you stop yes, if you pause no.
 
cuppajava

cuppajava

cuppa.drink(java);
Joined
Mar 13, 2018
Messages
7,102
How does buying hours interact with the Bot Author 200 hours? Eg. If I pay $4 for 400 hours in the month, do I actually have 600 hours (400 + 200 as a bot auth) or still just 400 like I've already got?

Also, just to make sure I understand expiry, (assuming no bot author hours) if I were to buy 500 hours for 5$ on the first of the month, and I used 299 hours by the end of the month, would 1 hour expire and I'd still have 200 hours for the next month?

Edit: Answered my own first question by buying $5, it doesn't stack. Which seems silly to me... But I'd like to discuss it a bit more in a thread for it. Just to clarify, not really complaining, I just don't think the system is good for business. Posted: Suggestion - The way buying hours interact with bot author is counterintuitive.
 
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S

stodi

Joined
Apr 26, 2018
Messages
2
Hey quick question, I wanna use premium scripts how does it work ? The supporter status costs 3$ and it gives 300 hours of botting. But what does it mean ? I saw scripts that cost 0,10$ an hour which mean 3$ will give me 30 hours.

2nd question , if I pay today does it mean I have 30 days to use 300 hours ?
 
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american express

american express

RuneMate Staff
Joined
Oct 2, 2015
Messages
3,224
stodi said:
Hey quick question, I wanna use premium scripts how does it work ? The supporter status costs 3$ and it gives 300 hours of botting. But what does it mean ? I saw scripts that cost 0,10$ an hour which mean 3$ will give me 30 hours.

2nd question , if I pay today does it mean I have 30 days to use 300 hours ?
Click to expand...

Did you not read the same thread you chose to post in?

Hour System:
The hour system works on a 30 day period. If you are a free user, you are able to bot up to a maximum of 200 hours in one single 30 day period. You can view your current hours usage here, by filtering by "Last 30 Days" Log in | Community | RuneMate

Bot hours don't just "reset" at a given time. Your remaining hours are calculated by subtracting the hours you've used in the last 30 days from the total hours that you bought. Here's an example:

Let's say today is October 1st, and you buy 3000 hours. Let's say that you use 100 hours every day. On October 31st (30 days later), you run out of hours, so you can't bot anymore. On the next day (November 1st), you'll regain the hours that you used 30 days ago (October 1st's hours), meaning that you'll have another 100 hours to bot with. The day after that you'll regain the hours you used on October 2nd, giving you another 100 hours, etc.

And:

Tutorial - Wallet and Premium Bots FAQ

For example: You purchase $5 in credits. You then start a bot that costs $0.05/hr. Upon starting the bot you will be charged for the first hour of use. If you only run the bot for 30 minutes, you will still have been charged for the full hour. When the second hour starts you will be charged another $0.05. This will continue to happen until the bot is stopped. If you run the bot for 3 hours you will be charged a total of $0.15 so your wallet balance will now be $4.85

Please note: You will still accumulate hours towards your monthly limit when using premium bots.
 
crispychipotle

crispychipotle

Joined
May 15, 2018
Messages
5
Appreciate the clear indication on the way hours work with the initial $2 purchase. Potential for a lot of confusion there clearly seen in this thread, but still spoken on perfectly. Comfortable making a purchase now that I know you guys are frank about how things work.
 
M

mutatedginger

Joined
May 21, 2018
Messages
1
so are the credits different from supporting? i bought a 5$ credit and its not in my wallet do i need to be a supporter to use it? (nvm)
 
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G

gensk121

Joined
Apr 12, 2018
Messages
19
Charged twice for Supporter Package 400 hours - When doing the payment I had an error come up on PayPal. Paypal said to check for an email and I had no payment confirmation email or activity on my account.

My hours were still set to 200. So i assumed it had not gone through. Re did the purchase and it went through fine the second time round.

Checked my bank account the other day and two payments have come out.
 
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