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Tutorial Billing and Payment FAQ

Joined
Dec 13, 2018
Messages
38
I've paid $2.00, why do I not have more hours?A single $2.00 payment will only give you Supporter status, it does not increase your hours allowance. This is made explicitly clear during the purchasing stage, where you can increase/decrease your payment and accordingly, your hours allowance.

If you have made a single $2.00 payment and want more hours, another payment of $2.00 or more will increase your hours.

Sneaky... though i'd get 400 </3
 
Joined
Mar 15, 2019
Messages
1
So does this mean I can only have and use 1 account and so can my brother on his computer or that still counts as 1 cause were in the same house?
 
Joined
Mar 22, 2019
Messages
3
I keep running a bot for 1 hour and 55 minutes. I keep getting charged for 2 hours of use... Is there somthing im doing wrong to get this 2 hour fee...

I also bought 1$ of credits and never recieved the credits to my account, then i bought another 1$ and it did credit... what now?
 
Joined
Apr 21, 2019
Messages
2
hey i paid the 4$ per month for more hours but when i try to set the bot it says ive used all my free user hours fro this week is. And before i paid the 4$per month i did single payment for 3$ still did not get more hours?
 
Joined
Jun 9, 2015
Messages
3,723
hey i paid the 4$ per month for more hours but when i try to set the bot it says ive used all my free user hours fro this week is. And before i paid the 4$per month i did single payment for 3$ still did not get more hours?
You're probably using a lite/free version of a premium bot, which limits the number of hours you can use that particular bot. If you don't mind me asking, which one were you using?
 
Joined
Nov 11, 2018
Messages
36
So today is 30th April, I don't know when my hours reset for the month. If I buy 300 hours today will they be available until 30th May?
 
Joined
Nov 30, 2018
Messages
3
Paymentsystem is very unserious... I very often have to pay multiple times due to bot crashes, and the client sucked my money 3 times within an hour...
 
Joined
Oct 29, 2018
Messages
5
paid 3 dollars and it says i have no hours.......every time before its worked fine but now its saying i dont have any hours before i even get to use it.
 
Joined
Aug 25, 2017
Messages
270
I have a suggestion for another payment option. Subscribe gives you x number of hours per month. I want something similar to that, but I want a subscription that buys x hours when I run out of hours. So I can set it to buy 1000 hours and it auto buys 1000 more when I hit 0 or go negative.
 
Joined
Mar 1, 2019
Messages
6
I've been using this for the past 2 days and now it says my time has ran out...? Defiantly didn't even come close to the hours, please help.
 
RuneMate Staff
Joined
Oct 2, 2015
Messages
3,235
I've been using this for the past 2 days and now it says my time has ran out...? Defiantly didn't even come close to the hours, please help.

What is the error message you get and which bot(s) are you trying to run?

If you are running a trial version of a premium bot, the authors often put time limits on how long you can use them for.
 
Joined
Jun 4, 2019
Messages
2
I paid 3$ for the 300 hours and my account shows that I am supposed to have 300 hours this month and I used 78 hours of that and that shows in my service stats but when I try to start up a client it says I have used all 300 hours this month.
 
Joined
Apr 21, 2019
Messages
6
Question about paid bots - it seems like I'm charged a 1 hour minimum when I start a bot regardless if I use that 1 hour. Say I start a paid bot and it withdraws 4 cents but I only use it for 2 minutes, will I have a back log of 58 minutes or did I lose those 58 minutes by stopping and starting the bot?
 
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