What game mode (OSRS, RS3)?
2. What bots on Runemate have you used?
3. What other botting software (Powerbot etc.) have you used previously?
4. Have you been banned previously?
5. Were you 'suicide' botting?
6. Did you play legitimately in between botting?
Its helpful to list any and all bots used on the account as the Runescape bans aren't necessarily related to what you were doing at the time.
Sorry, don't mean to come across as being an ass or anything, but in my work if a fault comes through its unbelievably helpful to have lots of information to narrow down the fault