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Supporter/Sponsor (Paid) Users: Supporter/Sponsor (paid) users can bot a range of hours and concurrent instances depending on how much money they pay per month. EG: A monthly payment of $3.00 will allow you to run up to a maximum of 300 hours as well as a maximum 3x bot instances at once. A...

Tutorial - RuneMate Spectre – Common Issues & Troubleshooting RuneMate says you have reached your instance limit & you can't load another instance: If the client is force-closed (or crashes), it can take the RuneMate servers up to 30 minutes to identify that the session has ended. Please wait...

Self-resolved.

I've made a payment, why have I not received credits yet? All payments are automated and if you have not yet received your upgrade, your payment will still be processing. Processing time varies depending on your bank. If this is the case, you will need to wait for the transaction to...

Resolved.

Why am I charged every time I start an instance?: Upon starting the bot you will be charged for the first hour of use. If you only run the bot for 30 minutes, you will still have been charged for the full hour. If you stop the bot manually and restart it, you will be charged again. If the bot...

1) None of the people you spoke to are RuneMate representatives. This forum and from the Staff members on this forum is the only official place to get support. I believe they were trolling you. 2) I believe you upgraded your account via Upgrade | RuneMate instead of purchasing credits via...

Tutorial - Wallet and Premium Bots FAQ

My brother/sister/other uses RuneMate in my house, will our hours combine? Yes. Hours used across multiple RuneMate accounts from the same IP address will combine. EG: Account001 uses 10 hours on a Monday; these 10 hours will also show up on Account002's usage history for Monday. Tutorial -...

Does it show up as added on Bot Store | RuneMate? Is it still added if you refresh?

Tutorial - How to Cancel Recurring Payments

Please provide your PayPal Transaction ID over direct message and I will look into it.

Please post the contents of the log file mentioned in the popup message.

There was a temporary issue with payment processing. It is resolved now and you should be credited within the day. We apologize for any inconvenience this may have caused you and appreciate your patience.

rsu-client/rsu-client works with OSRS and is supported by RuneMate.

What @American Express said is generally the case, but if you are claiming there is blatant negligence on the part of the Bot Author then RuneMate will intervene. If you can provide both evidence of you making a reasonable refund request that was ignored and a proper set-up of the bot with it...

Unfortunately the log output is not enough to debug the issue in this case. We will be making some modifications so the log is more useful for debugging. You can follow the progress at Unsuppress and debug Clouse pack download (#353) · Issues · RuneMate / Community · GitLab.

@Cloud doesn't get more thorough than that.

Can you please provide more details on what the issues are?

Sounds like your computer setup is pretty messed up. Can you show the contents of that log file? Also you can try installing Java 8 yourself if the autodownloader is not working on your computer: Java SE Development Kit 8 - Downloads.