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Self-resolved.

Tutorial - RuneMate Spectre – Common Issues & Troubleshooting Unable to create advertising This is an error at Jagex's end when using the official RuneScape client. This is nothing to do with RuneMate. There is a workaround available here: Tutorial - Bypass "Unable to create advertising" error

I've made a payment, why have I not received credits yet? All payments are automated and if you have not yet received your upgrade, your payment will still be processing. Processing time varies depending on your bank. If this is the case, you will need to wait for the transaction to...

Looks like a local networking issue. Can you try disabling any firewall you have enabled to debug?

Upload your log files With the RuneMate client open, navigate to Help > View Logs. Upload the applicable log files to your forum post.

If you manually pause the bot, you will still be charged for the break time period as the bot is still in use and connected to RuneMate's servers. Source: Tutorial - Wallet and Premium Bots FAQ

Thanks @Gper. We will add these to our test suite. @Cloud

Can you please provide test cases, e.g. start and destination pairs, that fail after validating that they are indeed traversable?

There are no plans to "deprecate web" without a clear migration plan to a comparably featured alternative. As such, using the default web is both supported and encouraged. Please retry the same test case as I suspect the issue was related to some unplanned maintenance we were doing around the...

There seems to be a delay from the payment processor, but rest assured that you will receive your credits/upgrade the moment they are processed. We apologize on their behalf and appreciate your patience.

There seems to be a delay from the payment processor, but rest assured that you will receive your credits/upgrade the moment they are processed. We apologize on their behalf and appreciate your patience.

There seems to be a delay from the payment processor, but rest assured that you will receive your credits/upgrade the moment they are processed. We apologize on their behalf and appreciate your patience.

There seems to be a delay from the payment processor, but rest assured that you will receive your credits/upgrade the moment they are processed. We apologize on their behalf and appreciate your patience.

You can reset your password at Lost Password | Community | RuneMate.

Supporter/Sponsor (Paid) Users: Supporter/Sponsor (paid) users can bot a range of hours and concurrent instances depending on how much money they pay per month. EG: A monthly payment of $3.00 will allow you to run up to a maximum of 300 hours as well as a maximum 3x bot instances at once. A...

Tutorial - RuneMate Spectre – Common Issues & Troubleshooting RuneMate says you have reached your instance limit & you can't load another instance: If the client is force-closed (or crashes), it can take the RuneMate servers up to 30 minutes to identify that the session has ended. Please wait...

Self-resolved.

I've made a payment, why have I not received credits yet? All payments are automated and if you have not yet received your upgrade, your payment will still be processing. Processing time varies depending on your bank. If this is the case, you will need to wait for the transaction to...

Resolved.

Why am I charged every time I start an instance?: Upon starting the bot you will be charged for the first hour of use. If you only run the bot for 30 minutes, you will still have been charged for the full hour. If you stop the bot manually and restart it, you will be charged again. If the bot...