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1) None of the people you spoke to are RuneMate representatives. This forum and from the Staff members on this forum is the only official place to get support. I believe they were trolling you. 2) I believe you upgraded your account via Upgrade | RuneMate instead of purchasing credits via...

Tutorial - Wallet and Premium Bots FAQ

My brother/sister/other uses RuneMate in my house, will our hours combine? Yes. Hours used across multiple RuneMate accounts from the same IP address will combine. EG: Account001 uses 10 hours on a Monday; these 10 hours will also show up on Account002's usage history for Monday. Tutorial -...

Does it show up as added on Bot Store | RuneMate? Is it still added if you refresh?

Tutorial - How to Cancel Recurring Payments

Please provide your PayPal Transaction ID over direct message and I will look into it.

Please post the contents of the log file mentioned in the popup message.

There was a temporary issue with payment processing. It is resolved now and you should be credited within the day. We apologize for any inconvenience this may have caused you and appreciate your patience.

rsu-client/rsu-client works with OSRS and is supported by RuneMate.

What @American Express said is generally the case, but if you are claiming there is blatant negligence on the part of the Bot Author then RuneMate will intervene. If you can provide both evidence of you making a reasonable refund request that was ignored and a proper set-up of the bot with it...

Unfortunately the log output is not enough to debug the issue in this case. We will be making some modifications so the log is more useful for debugging. You can follow the progress at Unsuppress and debug Clouse pack download (#353) · Issues · RuneMate / Community · GitLab.

@Cloud doesn't get more thorough than that.

Can you please provide more details on what the issues are?

Sounds like your computer setup is pretty messed up. Can you show the contents of that log file? Also you can try installing Java 8 yourself if the autodownloader is not working on your computer: Java SE Development Kit 8 - Downloads.

We use TLS 1.3 (TLS_AES_128_GCM_SHA256, 128 bit keys) and a certificate verified by COMODO CA Limited. All normal stuff. You may have some odd browser settings set. I would recommend trying a different browser, e.g. Firefox if you were trying with Chrome or vice versa.

Read it again. Then look at your chart. If it's still not clear rinse, wash, repeat.

What does it show when you go directly to https://cdn.runemate.com/builds/2.107.0.0/windows/i586/RuneMate_setup.exe? A screenshot would be best.

Nah there's no automatic blacklist. Just close the dispute and upgrade.

Tutorial - Billing and Payment FAQ