[kuddly]

Where did all my hours go? I've only used 40 this month and it's saying i've used 200+ how? I waited for the next month so it would refresh.

 

[american express]

As posted in the FAQ - Tutorial - Billing and Payment FAQ :

My brother/sister/other uses RuneMate in my house, will our hours combine?
Yes. Hours used across multiple RuneMate accounts from the same IP address will combine. EG: Account001 uses 10 hours on a Monday; these 10 hours will also show up on Account002's usage history for Monday.

Why are my hours disappearing so quickly? I haven't used that many hours?
You are likely on a shared network or using a VPN where someone else on your network has used up the hours. If this is the case you should speak to your service provider and ask them to give each connecting user a unique public IP address.

Hour System:
Let's say today is October 1st, and you buy 3000 hours. Let's say that you use 100 hours every day. On October 31st (30 days later), you run out of hours, so you can't bot anymore. On the next day (November 1st), you'll regain the hours that you used 30 days ago (October 1st's hours), meaning that you'll have another 100 hours to bot with. The day after that you'll regain the hours you used on October 2nd, giving you another 100 hours, etc.

 

[kuddly]

Nobody in my house uses this only me. I don't use a vpn either. I waited my 30 days because i ran out of hours and now I've only used 40 and it says i've used 209.

 

[foxen]

Nobody in my house uses this only me. I don't use a vpn either. I waited my 30 days because i ran out of hours and now I've only used 40 and it says i've used 209.

Could you take a screenshot of your services tab?