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Resolved way overcharged on mining app

Joined
Jan 23, 2019
Messages
1
was supposed to be charged 8cents / hour got way over charged and when i messaged the admin and also used the contact us email and no replies theres over 80 cents in credits i didnt get to use which i find to be a rip off
 

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Community Manager
Joined
Apr 7, 2015
Messages
1,397
It seems like you're not aware of how the payment system works, please read this thread: Tutorial - Wallet and Premium Bots FAQ

Why am I charged every time I start an instance?:
Upon starting the bot you will be charged for the first hour of use. If you only run the bot for 30 minutes, you will still have been charged for the full hour. If you stop the bot manually and restart it, you will be charged again. If the bot breaks, doesn't work or you are overcharged and you feel as though you deserve a refund, post in the relevant forum thread for the bot you are using, providing supporting evidence (eg: how the bug occurred and log files) and it is at the author's discretion whether they refund you.

Feel free to reply back if you have any further questions after reading.
 
cuppa.drink(java);
Joined
Mar 13, 2018
Messages
7,316
It seems like you're not aware of how the payment system works, please read this thread: Tutorial - Wallet and Premium Bots FAQ

Why am I charged every time I start an instance?:
Upon starting the bot you will be charged for the first hour of use. If you only run the bot for 30 minutes, you will still have been charged for the full hour. If you stop the bot manually and restart it, you will be charged again. If the bot breaks, doesn't work or you are overcharged and you feel as though you deserve a refund, post in the relevant forum thread for the bot you are using, providing supporting evidence (eg: how the bug occurred and log files) and it is at the author's discretion whether they refund you.

Feel free to reply back if you have any further questions after reading.
We should make a bot that automatically posts this on every thread with the word "charged" or "refund" in it
 
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