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Resolved RuneMate using more money then it should.

Joined
Jun 19, 2018
Messages
2
Can someone help me out?
I did a deposit of 10 dollars, it is currently at 9,04 dollars. I started using this script yesterday and only used it for approximately 8 hours tops (0,08$ / hr) comes out to a total of 64 cents. So it should be at 9,36

Does runemate take a cut?
Does runemate start charging an hour immediately when i run the script?
Is there a bug regarding the timer?

Any logical explaination?


- Thanks
 
RuneMate Staff
Joined
Oct 2, 2015
Messages
3,246
Tutorial - Wallet and Premium Bots FAQ

For example: You purchase $5 in credits. You then start a bot that costs $0.05/hr. Upon starting the bot you will be charged for the first hour of use. If you only run the bot for 30 minutes, you will still have been charged for the full hour. When the second hour starts you will be charged another $0.05. This will continue to happen until the bot is stopped. If you run the bot for 3 hours you will be charged a total of $0.15 so your wallet balance will now be $4.85

If the bot uses breaks, you will still be charged for the break time period as the bot is still in use.

When you start the bot you will be charged straight away at the start of every hour, including when the bot first starts. If you stop the bot and start it again, you will be charged again for another hour, regardless of how long ago you were charged for the last session, whether it be 30 seconds or 10 minutes.


Why am I charged every time I start an instance?:
Upon starting the bot you will be charged for the first hour of use. If you only run the bot for 30 minutes, you will still have been charged for the full hour. If you stop the bot manually and restart it, you will be charged again. If the bot breaks or doesn't work and you feel as though you deserve a refund, post in the relevant forum thread for the bot you are using, providing supporting evidence (eg: how the bug occurred and log files) and it is at the author's discretion whether they refund you.
 
Joined
Sep 26, 2018
Messages
3
Pause. I am having the same issue. I am paying $0.08 p/h on a bot meaning in 2 hours ill have paid $0.16 but in this case its charging me every hour + the amount of hours I've played for example, i have been botting for 2 hours, the first hour i was charged $0.08 the second hour i was charged $0.16 = $0.24 how is that possible if its $0.08 PER HOUR. Thats a bit faulty. ALSO I have started a bot and the bot wasn't responding (very common) so I had to restart the the bot and boot it up again, just for starting the bot I am getting charged those $0.08?? The system should charge the user for the amount of minutes the user plays, not the full hour upon start up as you're not always in need of a full hour of botting. Your sale tactics are very misleading in that sense please be more clear with users. Please review my transactions and let me know if there is a mistake.
 
Tutorial - Wallet and Premium Bots FAQ

For example: You purchase $5 in credits. You then start a bot that costs $0.05/hr. Upon starting the bot you will be charged for the first hour of use. If you only run the bot for 30 minutes, you will still have been charged for the full hour. When the second hour starts you will be charged another $0.05. This will continue to happen until the bot is stopped. If you run the bot for 3 hours you will be charged a total of $0.15 so your wallet balance will now be $4.85

If the bot uses breaks, you will still be charged for the break time period as the bot is still in use.

When you start the bot you will be charged straight away at the start of every hour, including when the bot first starts. If you stop the bot and start it again, you will be charged again for another hour, regardless of how long ago you were charged for the last session, whether it be 30 seconds or 10 minutes.


Why am I charged every time I start an instance?:
Upon starting the bot you will be charged for the first hour of use. If you only run the bot for 30 minutes, you will still have been charged for the full hour. If you stop the bot manually and restart it, you will be charged again. If the bot breaks or doesn't work and you feel as though you deserve a refund, post in the relevant forum thread for the bot you are using, providing supporting evidence (eg: how the bug occurred and log files) and it is at the author's discretion whether they refund you.

Pause. I am having the same issue. I am paying $0.08 p/h on a bot meaning in 2 hours ill have paid $0.16 but in this case its charging me every hour + the amount of hours I've played for example, i have been botting for 2 hours, the first hour i was charged $0.08 the second hour i was charged $0.16 = $0.24 how is that possible if its $0.08 PER HOUR. Thats a bit faulty. ALSO I have started a bot and the bot wasn't responding (very common) so I had to restart the the bot and boot it up again, just for starting the bot I am getting charged those $0.08?? The system should charge the user for the amount of minutes the user plays, not the full hour upon start up as you're not always in need of a full hour of botting. Your sale tactics are very misleading in that sense please be more clear with users. Please review my transactions and let me know if there is a mistake.
 
RuneMate Staff
Joined
Oct 2, 2015
Messages
3,246
Pause. I am having the same issue. I am paying $0.08 p/h on a bot meaning in 2 hours ill have paid $0.16 but in this case its charging me every hour + the amount of hours I've played for example, i have been botting for 2 hours, the first hour i was charged $0.08 the second hour i was charged $0.16 = $0.24 how is that possible if its $0.08 PER HOUR. Thats a bit faulty. ALSO I have started a bot and the bot wasn't responding (very common) so I had to restart the the bot and boot it up again, just for starting the bot I am getting charged those $0.08?? The system should charge the user for the amount of minutes the user plays, not the full hour upon start up as you're not always in need of a full hour of botting. Your sale tactics are very misleading in that sense please be more clear with users. Please review my transactions and let me know if there is a mistake.
 


Pause. I am having the same issue. I am paying $0.08 p/h on a bot meaning in 2 hours ill have paid $0.16 but in this case its charging me every hour + the amount of hours I've played for example, i have been botting for 2 hours, the first hour i was charged $0.08 the second hour i was charged $0.16 = $0.24 how is that possible if its $0.08 PER HOUR. Thats a bit faulty. ALSO I have started a bot and the bot wasn't responding (very common) so I had to restart the the bot and boot it up again, just for starting the bot I am getting charged those $0.08?? The system should charge the user for the amount of minutes the user plays, not the full hour upon start up as you're not always in need of a full hour of botting. Your sale tactics are very misleading in that sense please be more clear with users. Please review my transactions and let me know if there is a mistake.

The FAQ clearly states how and when you are charged, there is no misleading here:

If you stop the bot and start it again, you will be charged again for another hour, regardless of how long ago you were charged for the last session, whether it be 30 seconds or 10 minutes.

If you read the FAQ you will see it clearly tells you what you need to do in the case of the bot malfunctioning:

If the bot breaks or doesn't work and you feel as though you deserve a refund, post in the relevant forum thread for the bot you are using, providing supporting evidence (eg: how the bug occurred and log files) and it is at the author's discretion whether they refund you.
 
Joined
Sep 26, 2018
Messages
3
The FAQ clearly states how and when you are charged, there is no misleading here:

If you stop the bot and start it again, you will be charged again for another hour, regardless of how long ago you were charged for the last session, whether it be 30 seconds or 10 minutes.

If you read the FAQ you will see it clearly tells you what you need to do in the case of the bot malfunctioning:

If the bot breaks or doesn't work and you feel as though you deserve a refund, post in the relevant forum thread for the bot you are using, providing supporting evidence (eg: how the bug occurred and log files) and it is at the author's discretion whether they refund you.
All I'm saying my man is that I know how things work, and I'm seeing complications. I am a business owner and a user so i feel entitled to let you know, you are literally complicating you and your staffs/developers life having such a rigorous system but that's all fine sir i will stop using this program as i see whats going on. Thank you.
 
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