[flyaces]

So i've actually had no problems with any bots or nothing, it's worked perfectly for me and my roommate. Thus where the problem lies as we both received the message about the 200 hour cap about a week and a half later if that. We both believe there's no way we both got 200 hours used separately, but were kind've curious to see if you guys track hours through IP address or what, and if there's anything we can do about that as we both love using it! Thanks

 

[american express]

Tutorial - Billing and Payment FAQ

My brother/sister/other uses RuneMate in my house, will our hours combine?
Yes. Hours used across multiple RuneMate accounts from the same IP address will combine. EG: Account001 uses 10 hours on a Monday; these 10 hours will also show up on Account002's usage history for Monday.


Why are my hours disappearing so quickly? I haven't used that many hours?
You are likely on a shared network or using a VPN where someone else on your network has used up the hours. If this is the case you should speak to your service provider and ask them to give each connecting user a unique public IP address.

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