[goblue34]

Runemate bots struggle to start sometimes, especially after updates, why would there be a limit on refunds? Especially ~2 minute sessions?

 

[trae92040]

How do I request refund after doing this? @goblue34

 

[american express]

There is a limit in place to prevent people abusing the system. Many premium bots have "lite" variants which let you configure settings and test features, before committing to a paid version. You should use those to learn how they work and test features first.



@trae92040

Refunds can be requested via the Sessions Panel, and are issued at the Bot Author's discretion. Please note that refunds are limited and exceptions can not be made, so be mindful when submitting your request. Submitting a request will open a new forum conversation between you and the Bot Author. Be sure to provide adequate information when submitting your request, such as:

• A detailed description of the problem you encountered
• Any relevant logs

 

[lucasstroud]

It seems logical, though. To prevent abuse and protect the business model.