[runescythe]

My issue is I have hardly used runemate this month and it already says ive reached a maximum of 200 hours, last time it did this prior to me donating I donated and it worked again, im pretty sure ive got many hours of use left can you please help!!

 

[american express]

Do you bot on a shared network or VPN?

I can see two RuneMate accounts under your IP address.

As in the FAQ:

My brother/sister/other uses RuneMate in my house, will our hours combine?
Yes. Hours used across multiple RuneMate accounts from the same IP address will combine. EG: Account001 uses 10 hours on a Monday; these 10 hours will also show up on Account002's usage history for Monday.

Why are my hours disappearing so quickly? I haven't used that many hours?
You are likely on a shared network or using a VPN where someone else on your network has used up the hours. If this is the case you should speak to your service provider and ask them to give each connecting user a unique public IP address.

 

[runescythe]

The second account on my network was my other account I couldn't remember the password and wasn't receiving a request to change password e-mail, I genuinely only ever use it for a couple of hours at night and that's not every day, it worked on the 6th of this month and hasn't worked again since, now, if what ive read is true that after 30 days I will receive time back, surely, in that 1 day I was active on the 6th I haven't used 3 days worth of hours!!, this is madness, and its frustrating too because I really don't want to move to another program due to runemate being a fantastic go to with easy interface and set up, but honestly ive been waiting for days now and nothing is changing + when I check usage in the last 30 days it came up to 65 hours.. please sort this out for me, I will be donating more, but im not going to when my hours seem to be disappearing into thin air, I hope you understand my predicament