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Resolved Purchased hours yet unable to use

Joined
Mar 9, 2023
Messages
2
I just bought 600 hours, but i can't get the bot to load. it still gives the same error stating i have reached my limit of botting hours despite the purchase; the usage stats page shows that I still have 249 hours remaining. please help
 
Last edited:
Bot Author
Joined
Jan 29, 2016
Messages
1,296
I just bought 600 hours, but i can't get the bot to load. it still gives the same error stating i have reached my limit of botting hours despite the purchase; the usage stats page shows that I still have 249 hours remaining. please help

Have you reloaded RuneMate client?
 
Joined
Jun 9, 2015
Messages
3,717
I just bought 600 hours, but i can't get the bot to load. it still gives the same error stating i have reached my limit of botting hours despite the purchase; the usage stats page shows that I still have 249 hours remaining. please help
Might be useful if you show the error. It could be that you are using a trial version of a premium bot for example.
 
Joined
Mar 9, 2023
Messages
2
just using standard free alpha fighter; getting this generic error:

upload_2023-5-3_8-20-15.png
 
upload_2023-5-3_8-22-44.png
hours remaining shown in above screenshot
 
upload_2023-5-3_18-10-10.png

As the above graph shows, the tracking system states that I used 72 hours of time between May 2 and May 3. This is impossible as there are only 24 hours of time between the two?
 
Bot Author
Joined
Jan 29, 2016
Messages
1,296
I would advise you post this within #Help on the discord server and you might be able to get @Party to assist with this.
 
Client Developer
Joined
Oct 12, 2015
Messages
3,760
There's another account on your IP address - they are linked.
 
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