[arkain]

Hello,

I bought 200hours 3 days ago and haven't recieved it.
What to do about this?

 

[american express]

Could you please clarify?

Did you purchase a $2.00 Supporter package? If so, this does not give you any additional hours, as clearly outlined on the upgrade page and FAQ guide:

Tutorial - Billing and Payment FAQ

I've paid $2.00, why do I not have more hours?
A single $2.00 payment will only give you Supporter status, it does not increase your hours allowance. This is made explicitly clear during the purchasing stage, where you can increase/decrease your payment and accordingly, your hours allowance.

If you have made a single $2.00 payment and want more hours, another payment of $2.00 or more will increase your hours.

 

[arkain]

Hey,

i've paid for 200 hours at the beginning of the month and those hours are now at -1, wich is accurate So i figured that i should buy another 200hours wich i did 3days ago and yet it stays at -1...