[wsmb123]

Paid for a full 300 hours on sept 24th and have under 60 hours used on 2 accounts yet runemate says i have used my full 300 hours.

 

[american express]

Do you bot on a shared network or use a VPN?

 

[wsmb123]

no
 
and apparently for posting this ive been demoted from being a supporter.
nice guys

 

[american express]

no
 
and apparently for posting this ive been demoted from being a supporter.
nice guys

You haven't been demoted from Supporter status, we cannot do that.

Sounds like your subscription expired, removing your Supporter status and removing your additional hours.

Please post your payment history on PayPal to RuneMate, showing the previous 60 days worth of transactions (hide/remove any sensitive information) - I guarantee it will show a previous payment has expired.

 

[wsmb123]

auto payment on sept 24th. never got the hours.

 

[american express]

I will pass this along to be looked in to.

 

[arbiter]

Please message me privately with your Transaction IDs. If you started a dispute or PayPal is holding the payment then please note that your upgrade is automatically revoked. We do not handle any upgrades/downgrades manually.
 
Checking the transaction logs reveals that you were refunded the $3 payment.