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Resolved Paid for 300 more hours and they vanished

Joined
Nov 4, 2016
Messages
13
I had a total of 600 botting hours after purchasing 300 more around 5-6 days ago and for some reason it cut me back down to 300 out of nowhere. Says I've only used 366 hours yet its at 385 and now it's giving me a -85 amount of hours even though my limit was at 600 for almost a week. My $3 transaction fee never rescinded and fully went through so I'm curious as to why 300 hours just vanished.

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Java Warlord
Joined
Nov 17, 2014
Messages
4,906
Each payment you make lasts for 30 days. The limit is calculated by checking how many payments are active right now. So if one payment expired, the limit drops again.
 
RuneMate Staff
Joined
Oct 2, 2015
Messages
3,216
As above.

Plus our system is detecting another RuneMate account under your IP address.

Using multiple RuneMate accounts to attempt to get around the hours is against the rules and will result in the extra account being banned.
 
Joined
Nov 4, 2016
Messages
13
How do I even know when my 30 days is up there's nothing that tells me. Had I known that I wouldn't have spent another $3 for 600 hours for 5-6 days when I can't even use it after. And I'm also so confused why they added the -85 hours to my account even though I paid for the remaining 300 more hours for the month.
 
Community Manager
Joined
Apr 7, 2015
Messages
1,394
How do I even know when my 30 days is up there's nothing that tells me. Had I known that I wouldn't have spent another $3 for 600 hours for 5-6 days when I can't even use it after.
You better keep track of when you're paying for your hours. It's really easy to log onto PayPal and check the recent payment dates.
 
RuneMate Staff
Joined
Oct 2, 2015
Messages
3,216
How do I even know when my 30 days is up there's nothing that tells me. Had I known that I wouldn't have spent another $3 for 600 hours for 5-6 days when I can't even use it after. And I'm also so confused why they added the -85 hours to my account even though I paid for the remaining 300 more hours for the month.

As I said above:

...our system is detecting another RuneMate account under your IP address.

Thus the hours from your other RuneMate account are combining with this account, meaning you are making things harder for yourself.
 
Joined
Nov 4, 2016
Messages
13
As I said above:



Thus the hours from your other RuneMate account are combining with this account, meaning you are making things harder for yourself.
I made another account since I was oblivious to the rules and I was pissed off that my 300 hours just vanished since I at the time didn't know how it worked. I couldn't even bot on the account after making it so its still -85 hours out of nowhere. Anyways it doesn't really bother me since its extremely cheap to bot on here anyways. So right now if I was to pay 4 dollars that will start my 30 days today right?
 
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