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Bug Over A month no hours???

Joined
Feb 6, 2018
Messages
3
So I have not used RuneMate in over 30 days and my hours are somehow at -41, when about 2 hours ago when I checked it said I had 35 available, which is still wrong I should have all 200 back by now. Is there any fix for this????
 
Joined
Feb 6, 2018
Messages
3
I did not use a VPN and I do share the network with family but i'm the only one using this. Had to crop it to make the image fit, Also its around 45 days because I started my account on Feb 6. 2018-03-30.png
 
Do you bot on a shared network or VPN?

Post a screenshot of the last 60 days of your Services page.
oops forgot to reply to you, but in the message above is what I have
 
RuneMate Staff
Joined
Oct 2, 2015
Messages
3,222
Here's an explanation of the hours system.

Your hours used on the 1st, 2nd, 3rd & 4th will be holding you back. Once the 1st of April passes, you'll regain the hours used on 1st March. Once the 2nd of April passes, you'll regain the hours used on 2nd March etc.

Hour System:
The hour system works on a 30 day period. If you are a free user, you are able to bot up to a maximum of 200 hours in one single 30 day period. You can view your current hours usage here, by filtering by "Last 30 Days" Log in | Community | RuneMate

Bot hours don't just "reset" at a given time. Your remaining hours are calculated by subtracting the hours you've used in the last 30 days from the total hours that you bought. Here's an example:

Let's say today is October 1st, and you buy 3000 hours. Let's say that you use 100 hours every day. On October 31st (30 days later), you run out of hours, so you can't bot anymore. On the next day (November 1st), you'll regain the hours that you used 30 days ago (October 1st's hours), meaning that you'll have another 100 hours to bot with. The day after that you'll regain the hours you used on October 2nd, giving you another 100 hours, etc.
 
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