[wsmb123]

I paid for 300 hours supporter package on oct 2nd used 99 hours and now am being told that I have used all of my hours for the month... this is the 2nd time this has happened to me. Want a quick fix or I am done paying for this buggy service.

 

[savior]

You paid $3 which means you can use up to 300 hours per month. You've used these 300 hours, so you can't bot unless hours are being freed up or you increase your allowance

 

[wsmb123]

You paid $3 which means you can use up to 300 hours per month. You've used these 300 hours, so you can't bot unless hours are being freed up or you increase your allowance

I have used 99 hours in the past 4 days not 300 hours. Its in the user report on my profile.
 
I paid for 300 hours on the 2nd of this month theres no way i used 300 hours in the past 4 days I only use 2 accounts. Its impossible to use 300 hours with 2 accounts in 4 days even it I ran them for 24 hours a day.

 

[savior]

I have used 99 hours in the past 4 days not 300 hours. Its in the user report on my profile.
 
I paid for 300 hours on the 2nd of this month theres no way i used 300 hours in the past 4 days I only use 2 accounts. Its impossible to use 300 hours with 2 accounts in 4 days even it I ran them for 24 hours a day.

You used 300 hours in the past 30 days

 

[wsmb123]

If I paid last month for 300 hours, then it shouldn't matter if I used those 300 hours if I just paid for another 300 hours 4 days ago. You make absolutely no sense.

 

[american express]

If I paid last month for 300 hours, then it shouldn't matter if I used those 300 hours if I just paid for another 300 hours 4 days ago. You make absolutely no sense.

Post a screenshot of your SERVICES page showing the last 60 days.



Read the FAQ thread, specifically this section:

Tutorial - Billing and Payment FAQ

Hour System:
The hour system works on a 30 day period. If you are a free user, you are able to bot up to a maximum of 200 hours in one single 30 day period. You can view your current hours usage here, by filtering by "Last 30 Days" Log in | Community | RuneMate

Bot hours don't just "reset" at a given time. Your remaining hours are calculated by subtracting the hours you've used in the last 30 days from the total hours that you bought. Here's an example:

Let's say today is October 1st, and you buy 3000 hours. Let's say that you use 100 hours every day. On October 31st (30 days later), you run out of hours, so you can't bot anymore. On the next day (November 1st), you'll regain the hours that you used 30 days ago (October 1st's hours), meaning that you'll have another 100 hours to bot with. The day after that you'll regain the hours you used on October 2nd, giving you another 100 hours, etc.