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Resolved key logged

Joined
Nov 23, 2018
Messages
3
so somehow during the time that RM was and an half hour ago my account has enither been key logged or hacked into they took everything out of my bank and sold it on the ge befor i logged back in what can i do to stop this in the future ? any ideas or help would be much appreciated lostover 20m
 
RuneMate Staff
Joined
Oct 2, 2015
Messages
3,171
Sorry to hear that you were hacked, but I can assure you it wasn't due to RuneMate or Bot Authors.

I am posting below the same information I do every time this topic comes up to help clarify the situation:

  • Are you sure you haven't used an easy to guess username/password combination?
  • Or that you're using a combination that has been leaked from an external database breach?
  • Or you downloaded a gold generator or similar program?
  • Clicked on any suspicious URLs from Twitch streams etc?

There is NO way RuneMate would hack you for your gold/items. We would not risk our entire reputation over the small amount of gold/items any user would have.

Furthermore, from the moment you enter your username/password combination in to the client, the information is immediately encrypted and impossible for anyone to read and use.

Bot Authors do not have access to your username or password. The only person who does is YOU.

There have been many accusations of this over the years and almost every single time without fail the user has later determined the fault occurred elsewhere.

Individual bots do not have access to credentials of any sort. In addition, every line of every version of every bot is reviewed by a proprietary scanner for malicious code and manually by a Staff member.

Regarding your computer, I suggest running a scan using Windows Defender and Malware Bytes and taking any recommended actions.


To summarise and make it extremely clear, RuneMate did not hack you and steal your items.
 
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