[zmathewz]

Guys 20/03/2018 i pay for a pack a 500 hours in runemate, and play 40 hours in the cliente.
Today i cant play anyone script for the message "Istance Faile to star " limite of 500 boting "
Why this?? Two day ( 40 hours ) and end my limit 500 hours????
Please help me.

 

[wet rag]

There's no such thing as a "pack a 500 hours"

Please read the payment FAQ to get a better understanding of how the system works.

Tutorial - Billing and Payment FAQ

 

[american express]

Do you bot on a shared network or VPN? Because I see multiple accounts under your IP address, with similar usernames to this one.

Tutorial - Billing and Payment FAQ

My brother/sister/other uses RuneMate in my house, will our hours combine?
Yes. Hours used across multiple RuneMate accounts from the same IP address will combine. EG: Account001 uses 10 hours on a Monday; these 10 hours will also show up on Account002's usage history for Monday.


Why are my hours disappearing so quickly? I haven't used that many hours?
You are likely on a shared network or using a VPN where someone else on your network has used up the hours. If this is the case you should speak to your service provider and ask them to give each connecting user a unique public IP address.