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Bug I cant understand this system..

Joined
Sep 7, 2016
Messages
48
I basically ran out of 500 hours now, last month i had to downgrade from 14 dollars to 5 dollars because i was overpaying and my hours were not even near to 500, ( I follow the same schedule now too ) . And now it says i ran out of 500 hours. what is happening?
 
Joined
Sep 7, 2016
Messages
48
Thats not the problem i upgraded again on 7th january and it ran out on 10th january, saying that 500 hours have been used already?
 
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