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Resolved How Runmate Cleaned me

Should Runmate refund Credits that arent used?

  • Yes

  • NO


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Joined
Feb 16, 2020
Messages
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I purchased 5.00 to be able to use premium bots. Unfortunately many were having issues nor was I able to even use them. Each of the logs below I paid for and didn't get any service. I messaged 5 moderators and support with no response. If nobody wants to help fix this issue ill be taking my money elsewhere.

FRIDAY 2/28/20 ERROR LOGS.
TIME RAN- 1HR
CHARGED FOR-22HRS
REFUND-21HRS
1You sent $0.05 to RuneMate
Mmaaikel's Fletcher - $0.05 x 1 hour
Friday at 11:46 PM
2You sent $0.05 to RuneMate
Mmaaikel's Fletcher - $0.05 x 1 hour
Friday at 11:42 PM
3You sent $0.04 to RuneMate
ApexFletcher PRO - $0.04 x 1 hour
Friday at 11:34 PM
4You sent $0.05 to RuneMate
MaxiFletcher - $0.05 x 1 hour
Friday at 11:32 PM
5You sent $0.05 to RuneMate
MaxiFletcher - $0.05 x 1 hour
Friday at 11:29 PM
6You sent $0.05 to RuneMate
MaxiFletcher - $0.05 x 1 hour
Friday at 11:26 PM
7You sent $0.05 to RuneMate
MaxiFletcher - $0.05 x 1 hour
Friday at 11:23 PM
8You sent $0.05 to RuneMate
MaxiFletcher - $0.05 x 1 hour
Friday at 11:22 PM
9You sent $0.04 to RuneMate
ApexFletcher PRO - $0.04 x 1 hour
Friday at 11:20 PM
10You sent $0.05 to RuneMate
Regal Fletching - $0.05 x 1 hour
Friday at 11:19 PM
11You sent $0.05 to RuneMate
Regal Fletching - $0.05 x 1 hour
Friday at 11:19 PM
12You sent $0.05 to RuneMate
Regal Fletching - $0.05 x 1 hour
Friday at 11:18 PM
13You sent $0.05 to RuneMate
MaxiFletcher - $0.05 x 1 hour
Friday at 11:17 PM
14You sent $0.05 to RuneMate
MaxiFletcher - $0.05 x 1 hour
Friday at 11:16 PM
15You sent $0.06 to RuneMate
Royal Cannonballs - $0.03 x 2 hours
Friday at 11:16 PM
16You sent $0.05 to RuneMate
MaxiFletcher - $0.05 x 1 hour
Friday at 11:15 PM
17You sent $0.04 to RuneMate
ApexFletcher PRO - $0.04 x 1 hour
Friday at 11:14 PM
18You sent $0.05 to RuneMate
MaxiFletcher - $0.05 x 1 hour
Friday at 11:13 PM
19You sent $0.05 to RuneMate
MaxiFletcher - $0.05 x 1 hour
Friday at 11:11 PM
20You sent $0.04 to RuneMate
ApexFletcher PRO - $0.04 x 1 hour
Friday at 11:10 PM
21You sent $0.04 to RuneMate
ApexFletcher PRO - $0.04 x 1 hour
Friday at 11:08 PM
22You sent $0.05 to RuneMate
MaxiFletcher - $0.05 x 1 hour
Friday at 11:06 PM

THURSDAY 2/27/20 ERROR LOGS

CHARGED FOR- 7 HRS
LOG-TIME RAN 3HR
REFUND-4HRS
You sent $0.12 to RuneMate
Royal Cannonballs - $0.03 x 4 hours
Friday at 12:55 AM
You sent $0.06 to RuneMate
Royal Cannonballs - $0.03 x 2 hours
Thursday at 10:59 PM
You sent $0.03 to RuneMate
Royal Cannonballs - $0.03 x 1 hour
Thursday at 9:16 PM

MISC FLETCHING
CHARGED FOR-3HRS
LOG TIME- 1HR
REDUND 2 HRS
You sent $0.05 to RuneMate
Regal Fletching - $0.05 x 1 hour
Thursday at 5:36 PM
You sent $0.04 to RuneMate
ApexFletcher PRO - $0.04 x 1 hour
Thursday at 5:35 PM
You sent $0.04 to RuneMate
ApexFletcher PRO - $0.04 x 1 hour
Thursday at 5:34 PM

FEBURARY 26 2020
REFUND 2 HRS
You sent $0.13 to RuneMate
Prime Giant Mole - $0.13 x 1 hour
Feb 26, 2020You sent $0.13 to RuneMate
Prime Giant Mole - $0.13 x 1 hour
Feb 26, 2020
 
NOTE- Im also unable to use any script now as ive hit 200 hrs in 2 weeks. Thanks to faulty clients and Runemate now ignoring my requests
 
RuneMate Staff
Joined
Oct 2, 2015
Messages
3,222
If only you read the FAQs:


Why am I charged every time I start an instance?:
Upon starting the bot you will be charged for the first hour of use. If you only run the bot for 30 minutes, you will still have been charged for the full hour. If you stop the bot manually and restart it, you will be charged again. If the bot breaks, doesn't work or you are overcharged and you feel as though you deserve a refund, post in the relevant forum thread for the bot you are using, providing supporting evidence (eg: how the bug occurred and log files) and it is at the author's discretion whether they refund you.
 
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