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Resolved Help!

Joined
Jan 9, 2018
Messages
24
Its saying i used my weekly allouance? what is that, my account says i have 318 hours of bot time remaining.

Also, how can i get a refund? I didnt want to get the sponsor package. Is there a way to refund that?
 
Joined
Dec 22, 2017
Messages
124
You must be using premium bots try a free one

most likely not you get what you pay for

If you used up your hours and just bought some more wait for someone to get on and help you with it is all i can suggest
 
Joined
Jan 9, 2018
Messages
24
no i have money for premium bots as well. but i was trying to use a free bot and it said i only have 1 hour a week. not sure what that means. super weird. thanks, ill try again.
 
Joined
Dec 22, 2017
Messages
124
i wouldnt have spent money like that on this site i just found out they really take the hours away you buy unless you subscribe im now at -95 hours because of there greedy hour system GF runemate wont be botting with them for awhile now
 
RuneMate Staff
Joined
Oct 2, 2015
Messages
3,222
no i have money for premium bots as well. but i was trying to use a free bot and it said i only have 1 hour a week. not sure what that means. super weird. thanks, ill try again.

This is a limitation on a free bot then by the sounds of it. Bot authors can limit how many hours a day/week/month users can use their bot(s).


i wouldnt have spent money like that on this site i just found out they really take the hours away you buy unless you subscribe im now at -95 hours because of there greedy hour system GF runemate wont be botting with them for awhile now

The hours system is clearly described on the forums and the upgrade page. What is there to be confused by?


Also, how can i get a refund? I didnt want to get the sponsor package. Is there a way to refund that?

We cannot give you a refund for what you upgraded your account to. If you do not want to continue as a sponsor, simply cancel your recurring subscription from within your PayPal account.

Please note if you attempt to chargeback the funds, your RuneMate account will be automatically banned.
 
Joined
Jan 9, 2018
Messages
24
This is a limitation on a free bot then by the sounds of it. Bot authors can limit how many hours a day/week/month users can use their bot(s).




The hours system is clearly described on the forums and the upgrade page. What is there to be confused by?




We cannot give you a refund for what you upgraded your account to. If you do not want to continue as a sponsor, simply cancel your recurring subscription from within your PayPal account.

Please note if you attempt to chargeback the funds, your RuneMate account will be automatically banned.
it was due to a free bot. i had never seen that message before. did some testing and found that out. thanks for the help!!
 
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