[billy cronk]

Hi Team,

I logged in on an old account to post this > I forgot my password to my alternate account and when it asks for "recovery code 1" I don't know where to search. If it refers to authenticator (assuming it does) then i don't have access with my new phone. How can i fix this please?

 

[american express]

Hi Team,

I logged in on an old account to post this > I forgot my password to my alternate account and when it asks for "recovery code 1" I don't know where to search. If it refers to authenticator (assuming it does) then i don't have access with my new phone. How can i fix this please?

If you don't have access to your 2FA method or backup codes, then your RuneMate account cannot be recovered; we cannot and will not reset it for you.

Also - using multiple RuneMate accounts is not allowed.