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Resolved 'could not connect to the server.'

J

jimy798

Joined
Aug 12, 2015
Messages
12
When I enter my credentials in to the client and click 'sign in', I get an instant response saying 'could not connect to the server.'

I have disabled my firewall and antivirus, and when I ping Runemate.com in cmd it doesn't pick it up.
Any solutions would be much appreciated.
 
J

jimy798

Joined
Aug 12, 2015
Messages
12
Arbiter said:
Can I get a screenshot of the ping from cmd?
Click to expand...
Thanks for your reply. I really want to get this bot working, one of my friends uses it and it looks great. Here is the screenshot. I'm assuming there's something on my computer blocking runemate, but I can't work out what it is.

EDIT: My cmd is also giving the same result for any website I ping.
upload_2015-8-23_17-14-29.png
 
Last edited:
envied j r

envied j r

Joined
Aug 17, 2015
Messages
10
try redownloaded java guy had similar problem last night that I helped redownload jdk and java then restart pc, if that doesn't work check your firewall
 
J

jimy798

Joined
Aug 12, 2015
Messages
12
Envied J r said:
try redownloaded java guy had similar problem last night that I helped redownload jdk and java then restart pc, if that doesn't work check your firewall
Click to expand...

Thanks for your reply.
I've updated my JDK and the RuneMate client, and now I'm getting some positive results. It's asking me to update my Java to the 64 bit variant so I'm doing that now. Hopefully it works after this.

EDIT: Still doesn't work. Just getting the same error as before. Firewall is turned off and I've completely uninstalled my antivirus - still doesn't work.
 
Last edited:
J

jimy798

Joined
Aug 12, 2015
Messages
12
Still not working. I followed the instruction that you linked.
I'll attach my DNS settings and what it shows when I try to log on, maybe it will help.
upload_2015-8-26_15-51-56.pngupload_2015-8-26_15-52-12.pngupload_2015-8-26_15-52-38.png

If there's any more information I can give to get this working, let me know.
 
arbiter

arbiter

Mod Automation
Joined
Jul 26, 2013
Messages
3,044
Jimy798 said:
Still not working. I followed the instruction that you linked.
I'll attach my DNS settings and what it shows when I try to log on, maybe it will help.
View attachment 370View attachment 371View attachment 373

If there's any more information I can give to get this working, let me know.
Click to expand...
Did you restart after DNS changes? Also do you have access to a VPN to test with?
 
Also, who is your ISP? What country are you connecting from? Are you connecting from a work or university network? If so, network firewalls are a real possibility.
 
J

jimy798

Joined
Aug 12, 2015
Messages
12
I did restart after the DNS changes, and I don't have a VPN to test with unfortunately.

My ISP is Telstra, I'm connecting from Australia. It's just my home network, and I'm certain there's no network firewalls.

I don't know if it helps, but I used my personal hotspot on my phone and it still gave the same result.
 
Last edited:
arbiter

arbiter

Mod Automation
Joined
Jul 26, 2013
Messages
3,044
Jimy798 said:
I did restart after the DNS changes, and I don't have a VPN to test with unfortunately.

My ISP is Telstra, I'm connecting from Australia. It's just my home network, and I'm certain there's no network firewalls.

I don't know if it helps, but I used my personal hotspot on my phone and it still gave the same result.
Click to expand...
Is your personal hotspot with Telstra too?
 
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