[faba11]

i have a problem with starting my runemate...
It's stuck on checking rescources. I have no antivirus, my firewall is off, i have admin access, restarted my pc, reinstalled runemate. I waited about 2 hours and it was still checking for client resources.


I don't know what to do.

 

[jhinn]

What java version do you have? And do you have a 64bit or 32 bit pc?

 

[faba11]

32 bit

 

[jhinn]

32 bit

And what java version?

 

[faba11]

Version 8 update 45 (build 1.8.0_45-b15)

 

[jhinn]

Version 8 update 45 (build 1.8.0_45-b15)

32 bit java of 64 bit java version?

 

[faba11]

Umm, i don't know where to find that, do you have teamviewer?

 

[evilcabbage]

You need 64 bit version of the newest version of Java, which can be downloaded here: http://www.oracle.com/technetwork/java/javase/downloads/jdk8-downloads-2133151.html

 

[faba11]

I think my pc runs on 32 bits, wouldn't that matter?
 
I can't seem to install it because my pc runs on 32 bit.

 

[arbiter]

Tagging @Cloud so he can put more debugging there to find out what the issue is for you.

 

[ozzy]

I had a look on teamviewer and this error seems to be the problem although I'm not sure how much it reveals, it occurs about 3 times per minute as the client continues to check for resources, hopefully this helps.

@Cloud @Arbiter

(09:51:27) [Debug] Started RuneMate v1.1.0 (preview) with Java 8 Update 45
(09:51:55) java.lang.NullPointerException
(09:51:55)      at app.il.char(srb:217)
(09:51:55)      at app.zn.run(job:268)
(09:51:55)      at java.util.concurrent.Executors$RunnableAdapter.call(Unknown S
ource)
(09:51:55)      at java.util.concurrent.FutureTask.runAndReset(Unknown Source)
(09:51:55)      at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFut
ureTask.access$301(Unknown Source)
(09:51:55)      at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFut
ureTask.run(Unknown Source)
(09:51:55)      at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Sou
rce)
(09:51:55)      at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown So
urce)
(09:51:55)      at java.lang.Thread.run(Unknown Source)
(09:51:55) Unexpected error occurred while extending the session.

 

[arbiter]

I had a look on teamviewer and this error seems to be the problem although I'm not sure how much it reveals, it occurs about 3 times per minute as the client continues to check for resources, hopefully this helps.

@Cloud @Arbiter

(09:51:27) [Debug] Started RuneMate v1.1.0 (preview) with Java 8 Update 45
(09:51:55) java.lang.NullPointerException
(09:51:55)      at app.il.char(srb:217)
(09:51:55)      at app.zn.run(job:268)
(09:51:55)      at java.util.concurrent.Executors$RunnableAdapter.call(Unknown S
ource)
(09:51:55)      at java.util.concurrent.FutureTask.runAndReset(Unknown Source)
(09:51:55)      at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFut
ureTask.access$301(Unknown Source)
(09:51:55)      at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFut
ureTask.run(Unknown Source)
(09:51:55)      at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Sou
rce)
(09:51:55)      at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown So
urce)
(09:51:55)      at java.lang.Thread.run(Unknown Source)
(09:51:55) Unexpected error occurred while extending the session.

Perfect. @Cloud can use this to debug.

 

[faba11]

Do i need to do anything, or should i just wait for now?

 

[jhinn]

Do i need to do anything, or should i just wait for now?

Just wait
Cloud will fix it

 

[kristiaan]

Looking into this now.
We had it running for a second, but then it kept doing it again.
Once his pc is restarted we will retry some steps

 

[cloud]

I had a look on teamviewer and this error seems to be the problem although I'm not sure how much it reveals, it occurs about 3 times per minute as the client continues to check for resources, hopefully this helps.

@Cloud @Arbiter

(09:51:27) [Debug] Started RuneMate v1.1.0 (preview) with Java 8 Update 45
(09:51:55) java.lang.NullPointerException
(09:51:55)      at app.il.char(srb:217)
(09:51:55)      at app.zn.run(job:268)
(09:51:55)      at java.util.concurrent.Executors$RunnableAdapter.call(Unknown S
ource)
(09:51:55)      at java.util.concurrent.FutureTask.runAndReset(Unknown Source)
(09:51:55)      at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFut
ureTask.access$301(Unknown Source)
(09:51:55)      at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFut
ureTask.run(Unknown Source)
(09:51:55)      at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Sou
rce)
(09:51:55)      at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown So
urce)
(09:51:55)      at java.lang.Thread.run(Unknown Source)
(09:51:55) Unexpected error occurred while extending the session.

That stack trace helps us fix an issue, unfortuanetly it's unrelated to HIS issue.

 

[kristiaan]

That stack trace helps us fix an issue, unfortuanetly it's unrelated to HIS issue.

So, is there a fix for this user?
I did clean all the virusses and malware from his pc, yet it did not help :'(

 

[arbiter]

So, is there a fix for this user?
I did clean all the virusses and malware from his pc, yet it did not help :'(

If there is malware involved I would recommend a fresh reformat (operating system install). He can try using a different computer on the same network to make sure it's not the network blocking the connection. At this point I suspect there is still some remaining malware or the malware broke some key operating system functions before being cleaned up.

 

[kristiaan]

If there is malware involved I would recommend a fresh reformat (operating system install). He can try using a different computer on the same network to make sure it's not the network blocking the connection. At this point I suspect there is still some remaining malware or the malware broke some key operating system functions before being cleaned up.

There were 4-5 RATS on his pc i fixed them all up =)
I would also advice a fresh restart.

 

[johann89]

So... the solution to this error is a reformat¿?