J james b Joined Jul 18, 2017 Messages 3 Jul 19, 2017 Thread Author #1 Just added some money to my wallet to try out some premium bots. I got charged for 3 hours in less than 2 minutes. Why does it charge me everytime I run a bot. I had to restart it due to bugs and I got charged 3 times. Anyway to refund this?
Just added some money to my wallet to try out some premium bots. I got charged for 3 hours in less than 2 minutes. Why does it charge me everytime I run a bot. I had to restart it due to bugs and I got charged 3 times. Anyway to refund this?
wet rag easily triggered ✌ Joined Dec 31, 2015 Messages 4,585 Jul 19, 2017 #2 If theres bugs, post on the authors thread to refund this. This is how our premium policy is.
snufalufugus Joined Aug 23, 2015 Messages 1,961 Jul 19, 2017 #3 You are charged at the beginning of each hour, for that hour of usage. You started a bot three times, so you were charged three times. Contact the author. They will consider refunding you, but it's at their discretion.
You are charged at the beginning of each hour, for that hour of usage. You started a bot three times, so you were charged three times. Contact the author. They will consider refunding you, but it's at their discretion.
party Client Developer Joined Oct 12, 2015 Messages 3,760 Jul 19, 2017 #4 It's in the FAQ: Tutorial - Billing and Payment FAQ