[mahmoodz]

I am trying to start a 2nd RS3 instance. Everytime I start it I get this message on the 1st client:

"Please close your existing game before loading another one"

It's sad that I got a supporter subscription for this feature and it doesnt work.

 

[american express]

Sounds like a RuneScape issue rather than a RuneMate one.

Follow the steps in the self-help guide and it will likely fix your issue: Tutorial - READ THIS BEFORE POSTING

The first thing you should do is try and self-troubleshoot. This will help you resolve an issue far sooner than anyone can reply to your thread. Don't be lazy and ignore this, try it first, or you'll only get told to do it in your forum thread.

1. Uninstall RuneMate
2. Uninstall ALL Java installations
3. Uninstall all RuneScape clients
4. Delete all of your Jagex Cache
5. Delete all of your RuneMate cache
6. Restart computer
7. Reinstall RuneScape client
8. Download RuneMate
9. Install RuneMate and it will automatically install the correct Java version for you

 

[mahmoodz]

estart comp

Done that. I get this error:
Unable to load Java Runtime Environment.

These are the log files after installing the standalone version.

RuneMate 10-15 11-41-10.log
[Debug] Java Home: /Library/Java/JavaVirtualMachines/jdk1.8.0_121.jdk/Contents/Home/jre
[Debug] Java Version: 1.8.0_121 x64 (Oracle Corporation)
[Debug] Maximum Heap Size: 6372MB
[Debug] RuneMate Version: 2.104.1
[Debug] Operating System: Mac OS X x64
[Clouse] Downloaded 999 human mouse movements selected for you by Clouse.
Checking for a new game client every second for two minutes or until one is found.
Checking for a new game client every second for two minutes or until one is found.
Oct 15, 2019 11:44:59 AM javafx.fxml.FXMLLoader$ValueElement processValue
WARNING: Loading FXML document with JavaFX API of version 8.0.141 by JavaFX runtime of version 8.0.121
Checking for a new game client every second for two minutes or until one is found.
Checking for a new game client every second for two minutes or until one is found.
Checking for a new game client every second for two minutes or until one is found.

Shared 10-15 11-41-44.log
00:00:00 INFO Downloading 8 missing or outdated cloud resources.
00:02:05 INFO Attempting to start official client. If it does not open shortly please do so manually.
00:02:16 INFO Attempting to start official client. If it does not open shortly please do so manually.
00:04:08 INFO Failed to find a new game client. Please ensure you have the official RuneScape Legacy client installed, as opposed to the NXT client. For more information see the RuneMate <a href="Tutorial - How to Use RuneMate Spectre">Walkthrough</a>.
00:04:14 INFO Attempting to start official client. If it does not open shortly please do so manually.
00:04:18 INFO Failed to find a new game client. Please ensure you have the official RuneScape Legacy client installed, as opposed to the NXT client. For more information see the RuneMate <a href="Tutorial - How to Use RuneMate Spectre">Walkthrough</a>.
00:04:53 INFO Attempting to start official client. If it does not open shortly please do so manually.
00:05:23 INFO Attempting to start official client. If it does not open shortly please do so manually.
00:06:17 INFO Failed to find a new game client. Please ensure you have the official RuneScape Legacy client installed, as opposed to the NXT client. For more information see the RuneMate <a href="Tutorial - How to Use RuneMate Spectre">Walkthrough</a>.
00:06:56 INFO Failed to find a new game client. Please ensure you have the official RuneScape Legacy client installed, as opposed to the NXT client. For more information see the RuneMate <a href="Tutorial - How to Use RuneMate Spectre">Walkthrough</a>.