[chowie420]

First I wanted to say thanks so much for spectre! It has been working fantastically, but after the last update, I can no longer open the program.

I downloads the update just fine, and when it asks if I want to give runemate permission to make changes to my computer, I click yes, and nothing happens. I'm stuck in a loop of this over and over, I've tried to uninstall, and reinstall, and reboot several times to no avail.

 

[arbiter]

First I wanted to say thanks so much for spectre! It has been working fantastically, but after the last update, I can no longer open the program.

I downloads the update just fine, and when it asks if I want to give runemate permission to make changes to my computer, I click yes, and nothing happens. I'm stuck in a loop of this over and over, I've tried to uninstall, and reinstall, and reboot several times to no avail.

First go to C:\Users\{YOUR USERNAME}\RuneMate\logs\ and paste the contents of the most recent log. Then click Windows+R and type "cmd". In the black window that pops up type (with the quotes)

"%programfiles(x86)%\RuneMate\RuneMate.exe" -console

If it says "The system cannot find the path specified." try

"%programfiles%\RuneMate\RuneMate.exe" -console

Copy paste what shows up in the black screen here.

 

[chowie420]

[Debug] Version: 2.0.3
[Debug] Operating System: Windows 8.1 (x64)
[Debug] Java: 8 Update 77 (x86) (Oracle Corporation)
Apr 18, 2016 7:23:15 PM java.util.prefs.WindowsPreferences <init>
WARNING: Could not open/create prefs root node Software\JavaSoft\Prefs at root 0x80000002. Windows RegCreateKeyEx(...) returned error code 5.
Please restart to auto-update or manually <a href="Download | RuneMate">update</a>.

The x86 version did not work, and the other one once again ran the updater, and gave me the option to run the setup.exe, but nothing happened after i clicked yes.
 

First go to C:\Users\{YOUR USERNAME}\RuneMate\logs\ and paste the contents of the most recent log. Then click Windows+R and type "cmd". In the black window that pops up type (with the quotes)

"%programfiles(x86)%\RuneMate\RuneMate.exe" -console

If it says "The system cannot find the path specified." try

"%programfiles%\RuneMate\RuneMate.exe" -console

Copy paste what shows up in the black screen here.

It also does nothing when double clicking runemate uninstaller now.

 

[arbiter]

[Debug] Version: 2.0.3
[Debug] Operating System: Windows 8.1 (x64)
[Debug] Java: 8 Update 77 (x86) (Oracle Corporation)
Apr 18, 2016 7:23:15 PM java.util.prefs.WindowsPreferences <init>
WARNING: Could not open/create prefs root node Software\JavaSoft\Prefs at root 0x80000002. Windows RegCreateKeyEx(...) returned error code 5.
Please restart to auto-update or manually <a href="Download | RuneMate">update</a>.

The x86 version did not work, and the other one once again ran the updater, and gave me the option to run the setup.exe, but nothing happened after i clicked yes.
 


It also does nothing when double clicking runemate uninstaller now.

Try installing RuneMate through "Add or Remove programs" in Windows. Then go to C:\Program Files\RuneMate\ and C:\Program Files (x86)\RuneMate\ in File Explorer and delete whichever folder(s) exist(s). Then go to C:\Users\{YOUR USERNAME}\RuneMate\ and delete that too. This should give your computer a fresh start. Now download the Windows installer from our download page and install it. You should be good to go from there.

 

[chowie420]

Try installing RuneMate through "Add or Remove programs" in Windows. Then go to C:\Program Files\RuneMate\ and C:\Program Files (x86)\RuneMate\ in File Explorer and delete whichever folder(s) exist(s). Then go to C:\Users\{YOUR USERNAME}\RuneMate\ and delete that too. This should give your computer a fresh start. Now download the Windows installer from our download page and install it. You should be good to go from there.

it worked. thanks! I tried the above last night, but it kept telling me that the program was in use and wouldnt allow me to delete it by any means (even from a fresh start up)